Customer Service Representative

POSITION: Customer Service Representative
FULLTIME: 10/6/26 - 1/4/2027 Assignment
LOCATION: Jacksonville, FL (onsite)
SCHEDULE: Schedule: 11:00 to 8:00 p.m. EST or 11:30 to 8:00 p.m. EST, AND 1 Saturday per month 9:00 a.m. to 3:00 p.m. EST
PAY RANGE: $21/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)
Screening Process: Video Required & Must be able to pass credit report

JOB DESCRIPTION:
These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. MISG may receive calls related to flood, tax or foreclosure related transactions. Insurance businesses may receive policy or claims related inquiries. PISG & SMS may receive technical-related questions. These jobs are generic for broad applicability across the organization.
- Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verifies contacts and account information.
- Examines customer problems and implements appropriate corrective action to respond to customer requests.
- Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
- Maintains and creates logs, reports, records and files.
- Investigates, analyzes, coordinates and tracks complex customer issues and problems.
- Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
- May interface with offshore call center to answer questions on process or specialized situations
- May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
- May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers.
- Individual is responsible for adhering to department's compliance and information security policies, practices, and procedures in the performance of the role.
- Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures.
- May assess needs and suggest/promote alternative products and services.
- Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures.
- Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction.
- Coordinates with other functions/departments as required.

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email View email address on click.appcast.io