Supervisor, Operations

Roadrunner's Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise.


As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States. With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company's Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably.


Roadrunner is growing and looking for a highly motivated Operations Supervisor to join our winning team. If you are results driven and looking for a rapidly growing company with high growth and earnings potential, apply today!

We Run Safe. We Run Smart. We Run Together.
Job Description Summary

The Operations Supervisor supervises dock operations and off-hours Customer Service.

Critical Job Functions:

• Supervises and coordinates dock operations and personnel, including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll, and office operations.
  
• Maintains a clean, safe work environment.
  
• Assists in all service center and employee safety issues and compliance with governmental regulations.
  
• Assists local and line haul contractors with coordinating the following: loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries, and operation procedures.
  
• Ensures load quality, timely computer data entry, and paperwork procedures followed, service center and freight security, and proper freight routing.
  
• Reviews daily service center operating cost to manage service center profitability and budgeted cost attainment.
  
• Provides supervision to staff through motivation, direction, review of, and feedback on performance.
  
• Participates in proactive team efforts to achieve departmental and company goals.
  
• Provides leadership to others through example and sharing of knowledge.
  
• Traces and updates freight information and paperwork.
  
• Assists with various positions and forklift operations in the absence of employees.
  
• Receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.
  

Job Requirements:

• Bachelor's degree (B.A.) from a four-year college or university; or one to two years' related experience and/or training; or equivalent combination of education and experience.
  
• Relies on written and verbal communication.
  
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  
• Ability to write routine reports and correspondence.
  
• Ability to speak effectively before groups of customers or employers of the organization.
  
• Communicates internally with all corporate office staff, and externally with service centers, linehaul contractors, law enforcement and customers.
  
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
  
• Preferred knowledge of AS/400.
  
• Experience supervising the selection, training, development, and appraisal of personnel.
  
• Average typing, filing and ten key skills.
  
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  
• Ability to apply concepts of basic algebra and geometry.
  
• Hazardous Materials Handing Certified.
  
• Forklift certified.
  
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  
• Ability to interpret a variety of instructions in written, oral, diagram or schedule form.
  
• Ability to prioritize tasks.
  
• Ability to handle multiple tasks and projects simultaneously.
  
• Ability to prioritize, organize, and delegate assignments.
  

Physical Demands and Work Environment: The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Physical Demands:
  
  • Heavy physical activity performing strenuous daily activities of a primarily productive/technical nature.
    
  • While performing the duties of the job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach/handle items, work with fingers, have color vision, peripheral vision, depth perception and talk and hear others in conversations via the phone or in person.
    
  • The employee is occasionally subjected to odors from the dock area and lifts objects up to 100 lb.
    
• Work Environment:
  
  • The noise level is loud based on multiple printers and forklifts running outside of the door.
    
  • Work in outdoors and indoors shop environment with adequate ventilation.
    
  • Might be required to occasionally work in wet or humid conditions (non-weather), near fumes or airborne particles, moving mechanical parts, toxic or caustic chemicals, vibrations, and outdoor weather conditions.
    
  • The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive.
    
  • The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
    

Compensation:

• The compensation for this role is $50,000 to $55,000 per year.
  

Job Location:

• Houston, TX
  

Benefits:

• PTO
  
• Paid Holidays
  
• Medical Insurance
  
• Dental Insurance
  
• Vision Insurance
  
• Life Insurance
  
• 401k
  

Roadrunner Freight is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!

We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!

#LI-OnsiteHouston, TX
About Roadrunner

Roadrunner is for ambitious, smart people who excel at execution over talking about it, and who would rather invent the next standard in freight than accept the status quo.

We are looking for the Best of the Best. Action driven leaders who want to be part of real change and help design the future of LTL in the U.S. This is a place where high performers can grow, influence outcomes, and make an impact while working directly with executives and smart people from across industries.

We bring a winner mindset. We take ownership, raise the bar, and measure ourselves by results. We Run Safe. We Run Smart. We Run Together. These principles create an environment of high standards, clear ownership, and direct collaboration. We trust data over intuition, move with urgency, and hold each other accountable because winning requires it.

Roadrunner exists to prove that LTL can be better than the industry has settled for. To be the best means we need to think bigger, look outside the box, and question every assumption: too many handoffs, limited visibility, and the quiet belief that "this is just how it works." We rejected that story. We built a proprietary Smart Network™ for direct, long haul, metro to metro service that delivers fewer touches, faster transit, real time visibility, and genuine accountability. We are the most tech forward company in LTL, and we are not finished widening the gap.

The foundation is already strong. Recognized as one of Built In Chicago's Best Large Places to Work. Earning top marks for improvement, quality, and service. The real opportunity is still ahead: helping invent what comes next.

If you want to be evaluated among the Best of the Best and help set the new standard in LTL, we should talk.