Training Manager

Training Manager

Position Summary

The Training Manager is responsible for delivering hands‑on, in‑store training that strengthens

operational execution, food quality, food safety, and team performance across all Bridge

Restaurant Group locations. This role ensures that training is consistent, aligned with Wingstop

brand standards, and executed with excellence at every level—from new hires to Shift Leaders,

Assistant General Managers, and General Managers. The Training Manager partners closely

with District Managers and Operations Leadership to identify performance gaps, implement

corrective training plans, and support stores in achieving operational targets. This role also

plays a key part in ensuring restaurants remain clean, well‑maintained, and in good repair at all

times.

Key Responsibilities

In-Store Training & Certification

● Conduct hands‑on training sessions for new hires, existing employees, and leadership

teams.

● Certify employees on all positions using standardized checklists and performance

evaluations.

● Support General Managers in executing consistent training practices across all shifts.

● Lead retraining initiatives for stores with gaps in QSC, food safety, or speed of service.

● Ensure all training content aligns with Wingstop brand standards and Bridge Restaurant

Group operational requirements.

Food Safety, Sanitation & Compliance

● Ensure all employees follow proper food safety, sanitation, and food‑handling

procedures.

● Conduct routine audits to verify compliance with Wingstop and Bridge Restaurant Group

standards.

● Support stores during health inspections and internal audits.

● Identify operational weaknesses and implement corrective training plans.

New Store Openings & Transitions (As Needed)

● Assist with training for new store openings, remodels, or leadership transitions.

● Train opening teams on recipes, equipment, prep systems, and Wingstop kitchen flow.

● Ensure all staff are certified and prepared before opening day.

Leadership Development & Team Capability

● Work with store‑level employees, Shift Leaders, Assistant General Managers, and

General Managers to strengthen in‑store training capability.

● Provide ongoing coaching to improve execution, teamwork, communication, and kitchen

leadership.

● Support stores in building bench strength and reducing turnover through strong training

practices.

Performance Analysis & Operational Support

● Analyze KPIs including ticket times, food cost, waste, and SMG food quality scores.

● Recommend training interventions based on performance trends and operational data.

● Work closely with Above Store Management to align training priorities with business

needs.

● Participate in leadership meetings and contribute to operational improvement strategies.

Facility & Visit Reporting

● Identify and report facility issues observed during store visits.

● Complete a detailed training summary after every store visit, including observations,

action items, and follow‑up needs.

● Provide training on proper QSC self‑evaluation procedures and conduct QSC

evaluations as part of store visits.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's a flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.