Commercial Service Department Manager

Location: Broomall, PA Salary: $95,000.00 USD Annually - $125,000.00 USD Annually Description: Our client is currently seeking a Commercial Service Department Manager for a full-time position.

About the Role

We are a growing commercial HVAC and plumbing company seeking an experienced Commercial HVAC Service Manager to lead and develop our commercial service operations. This is an opportunity to build and scale a high-performing service department focused on operational excellence, technician development, customer satisfaction, and profitability.

The ideal candidate combines strong commercial HVAC technical expertise with proven leadership experience and a passion for developing people, improving processes, and delivering exceptional customer service.
Responsibilities

• Lead, coach, mentor, and develop commercial HVAC service technicians.
• Manage daily commercial HVAC service operations and field activities.
• Coordinate with dispatch to ensure efficient technician scheduling and job assignments.
• Monitor technician productivity, service quality, callbacks, estimates, and overall performance.
• Build and maintain strong relationships with commercial customers.
• Ensure accurate job documentation and workflow management within ServiceTitan.
• Improve preventive maintenance programs and service delivery processes.
• Track and manage key performance indicators (KPIs), including revenue, gross margin, technician utilization, and customer satisfaction.
• Support recruiting, hiring, onboarding, and performance management initiatives.
• Develop and implement standard operating procedures (SOPs) and process improvements.
• Collaborate with company leadership to drive operational growth and scalability.

Qualifications
Required

• Commercial HVAC service experience.
• Previous supervisory, leadership, or management experience within HVAC service operations.
• Strong diagnostic and troubleshooting skills for commercial HVAC systems.
• Experience leading and developing field service technicians.
• Excellent customer service, communication, and problem-solving skills.
• Experience using field service management software.
• Understanding of service department financial metrics, job costing, and operational performance.
• Valid driver's license.

Preferred

• ServiceTitan experience.
• Experience managing commercial service departments.
• Knowledge of preventive maintenance programs and operational best practices.
• Experience implementing process improvements and performance initiatives.

Competitive salary plus performance-based compensation, based on experience.

? Medical Insurance
? 401(k) Retirement Plan
? Company-Paid Dental
? PTO / Vacation
? Vision & Prescription Coverage
? Paid Holidays
? Company-Paid Life Insurance
? Long-Term Disability
? HSA & FSA Options
? Employee Assistance Program
? Health Advocate & Employee Discounts
? Company Vehicle or Vehicle Allowance*
? Optional Supplemental & Voluntary Benefits

Company vehicle or vehicle allowance for eligible positions.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!