Product Support Specialist I

Job Title

Provide comprehensive knowledge and support for CSC proprietary products including, but not limited to, sales support, preparation of estimates, coordination of engineering and detailing resources, and project management, in a manner that is consistent with our corporate mission, values and department objectives.

Essential Functions:

• Provide support to sales team efforts to get CSC proprietary products specified by Designers of Record.
• Assist in identifying opportunities for CSC proprietary products to be specified as a solution or alternate.
• Prepare estimates using CSC products including takeoff of quantities and assistance with pricing build up.
• Visit Designers of Record offices on occasion with sales team to assist with specifying CSC products.
• Provide budgetary designs and pricing for CSC products based on conceptual information
• Prepare value engineering opportunities to offer savings for both the customer and CSC
• Help lead the project management efforts for orders that are booked including direct correspondence with the customer, coordination with CSC production facilities, change orders, and date management.
• Coordinate with designated engineering and detailing resources for both pre-construction and post-sale drafting and engineering activities.
• Provide post-sale support for any questions related to designated CSC products.
• Maintain job files in appropriate computerized file directory for access by other departments.
• Utilize proprietary design software, CSC ERP system as well as various bid subscription services and takeoff methods to conduct daily business.
• Maintain a positive work atmosphere by behaving and communicating effectively with customers, coworkers, and supervisors.
• Work closely with internal teams including project managers, estimators, and engineers to ensure the successful execution of contracts
• Performs other job duties as assigned by supervisor.
• Regular and reliable attendance.

Compensation is based on experience and skillset. Candidates may be offered a Job Title I or II role, depending on experience and qualifications.

• Bachelor's degree in engineering or business preferred; in lieu of a degree, minimum of 2 years of sales and estimating or project management and detailing experience and a high school diploma or equivalent will be considered. Experience must include direct customer communication.
• Previous steel experience preferred.
• Working knowledge of engineering and design concepts in the structural steel industry with joist & deck industry knowledge preferred.
• Ability to read, analyze, and interpret drawings, specifications, and technical procedures.
• High degree of accuracy and attention to detail.
• Self-motivated with the ability to work with minimal supervision.
• Ability to multi-task and organize workflow.
• Excellent math and problem-solving skills.
• Strong communication skills, both written and verbal.
• PC skills to include the following software: Microsoft Suite of Products, Bluebeam, CSC Design and Pricing programs.
• AutoCAD skills a plus.
• Ability to travel approximately 15%.

Physical Demands:

• Frequent communication with others to exchange information.
• Frequent repetition of motions that may include the wrists, hands and/or fingers.
• Frequent moving about to accomplish tasks or moving from one worksite to another.
• Occasional adjusting or moving objects up to 20 pounds in all directions.
• Constantly remaining in a stationary position, often sitting or standing for prolonged periods.
• Constant use of computer for prolonged periods.
• Constantly thinking and processing information.
• Constantly maintaining concentration and focus on tasks.

Work Environment:

• General office environment.
• May require occasional exposure to production area with airborne particles, loud noises, and extreme heat and cold. Personal protection equipment is required when entering manufacturing plant.
• Travel approximately 15%.

Disclaimer: Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CSC retains the right to change or assign other duties to this position.

This is a fully remote position; however, candidates must reside and be authorized to work in the United States. Please note, CSC is not able to support remote work from locations outside the U.S. or mobile or RV-based arrangements. Employees are required to work from a fixed, primary residence within the United States.