Client Service Associate

Job Description

Job Description

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence.

This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day.

Responsibilities

You will be responsible for maintaining high-performing workplace operations across several core areas:

Mail & Shipping Operations

• Receive and process inbound mail and packages

• Log deliveries into chain-of-custody tracking software

• Distribute mail/packages promptly to employees

• Manage outgoing mail and shipping transactions

• Notify employees of deliveries

• Serve as point of contact for mail and package inquiries

Accuracy, timeliness, and accountability are critical in this function.

Business Service Center Support

• Monitor and maintain multi-function copy/print devices

• Replenish toner and paper daily

• Assist with copy/print requests

• Submit work orders when equipment requires service

• Maintain a neat and organized service center area

Your attention to detail keeps business operations uninterrupted.

Workplace & Pantry Support

• Monitor and replenish office supplies (paper, pens, toner, etc.)

• Restock pantry items (snacks, beverages, coffee areas)

• Maintain client breakrooms and kitchen areas

• Service barista stations and meeting spaces

Presentation matters — you ensure spaces remain stocked, clean, and client-ready.

Front Office & Facilities Support

• Provide backup reception/concierge coverage as needed

• Set up meeting rooms, conference spaces, and events

• Assist with building occupant moves

• Perform light maintenance and cleaning tasks

You help create a polished and welcoming workplace experience.

What Success Looks Like

• Employees receive prompt, courteous, professional service

• Mail and shipping are processed accurately and on time

• Office equipment remains operational and stocked

• Workplace spaces are organized and presentation-ready

• During downtime, you proactively identify ways to add value

What We're Looking For

• Strong customer service mindset (5-star service standard)

• High attention to detail and reliability

• Ability to manage multiple operational tasks simultaneously

• Professional communication skills

• Self-starter attitude with a proactive approach

Why This Role Matters

This position is central to daily business continuity.

When mail flows correctly, equipment works, spaces are stocked, and service is seamless — productivity stays high and clients remain confident.

If you take pride in being the dependable professional who keeps everything running smoothly, we encourage you to apply.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.