Operations Manager

Job Description

Join Our Team as An Operations Manager
Ellsworth AFB/Box Elder, SD | Full-Time (40 hours/week)

Looking for a stable, meaningful job where people actually care about each other—and you? You might be just who we need.

Sentinel Federal Credit Union is hiring a collaborative and solutions-focused Operations Manager to join our team. This role works closely with senior leadership and department managers to support and coordinate operational functions across the Credit Union, ensuring processes are efficient, consistent, and aligned with organizational goals.

This is a newly designed position, offering a unique opportunity to be an active participant in shaping and refining how the role evolves within our organization. You’ll have the ability to contribute ideas, improve processes, and help define what operational excellence looks like at Sentinel.

If you enjoy improving systems, supporting cross-functional teams, and finding ways to make operations run more smoothly and effectively, this may be the right opportunity for you.

At Sentinel, our core values are what guide how we work, support one another, and serve our members. As an organization, we are Sentinel STRONG , and in this role, you will help promote those values every day.

Serve by supporting teams across the organization and helping ensure members receive consistent, high-quality service through efficient and effective operations

Trust by maintaining accuracy, following through on commitments, and helping create reliable systems and processes others can depend on

Respect by collaborating across departments, valuing input from others, and contributing to a positive and professional work environment

Ownership by taking initiative, supporting operational projects, and being accountable for outcomes and continuous improvement

Nimble by identifying opportunities to improve processes, streamline workflows, and enhance how we serve both members and employees

Guardianship by ensuring compliance with policies and regulations, protecting sensitive information, and supporting the integrity of Credit Union operations

Why You’ll Love Working at Sentinel

We invest in our people—because when our employees thrive, our members do too.

Benefits That Actually Matter

• Medical, Dental & Vision Insurance
• Dependent Care & Medical Flex Spending Accounts
• Life Insurance & Long-Term Disability
• Employee Assistance Program (EAP)

Time Off & Perks

• 3 weeks of paid time off per year
• Paid holidays & personal days
• Paid volunteer hours
• Inclement weather pay

Growth & Development

• Paid professional development and networking opportunities
• Mentorship program
• Professional book reimbursement
• Strong commitment to internal promotion and career growth

What You’ll Do

• Coordinate and support daily operational functions across multiple departments, including branch operations, the Contact Center, and technology service

• Work closely with senior leadership and department managers to improve workflows, increase efficiency, and support operational initiatives

• Monitor operational processes, identify areas for improvement, and help implement solutions that enhance accuracy and service quality

• Assist in the development, documentation, and maintenance of operational policies and procedures

• Support system updates, operational reporting, and performance tracking to ensure alignment with organizational goals

• Collaborate with teams across the organization to troubleshoot issues and provide practical, solution-focused support

• Assist with vendor relationships, service contracts, and operational resources as needed

• Ensure compliance with Credit Union policies, procedures, and applicable regulations while maintaining confidentiality

Who You Are

• At least 18 years of age required

• Bachelor’s degree in related field required

• Prior supervisory, managerial, or leadership experience required

• 5 years of direct operations management or equivalent experience in a CU environment required

• Valid driver’s license preferred.

What We’re Really Looking For

You’re someone who:

• Communicates clearly and professionally across all levels of the organization

• Stays calm and solution-focused when navigating complex or changing situations

• Takes initiative and looks for ways to improve processes and outcomes

• Enjoys working across teams and helping others succeed

• Thinks critically, asks thoughtful questions, and follows through on projects

• Values accountability, teamwork, and continuous improvement

Schedule

• Monday–Friday (varies), 7:30am-5:30pm

How to Apply

Ready to take the next step?

Email your resume to View email address on kelolandemployment.com or apply directly through our careers page.

We’re excited to meet you!