Airside Experience Specialist

Job Description As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up. You’ll operate ground‑service equipment and perform aircraft ground services while engaging guests with professionalism and a service‑first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions. If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment – and you’re excited by the energy of the runway – this is the role for you. Responsibilities Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) and ensure efficient and accurate communication. Collaborate closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing. Proactively prepare for arriving/departing aircraft, identify and perform open‑job tasks, and immediately communicate observed safety concerns to all stakeholders. Operate and drive ground‑service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, and others. Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation. Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times, ensuring guests always receive an exceptional experience. Offer safe, convenient, and courteous transportation when driving the shuttle vehicle to transport guests, luggage, and cargo. Maintain safe, clean, and secure ramps and operations. Handle fuel, including quality control, receipt, inventory, and accurate documentation. Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job. Stop work when an unsafe condition or act is likely to cause harm and report concerns to the appropriate manager. Follow emergency response procedures during critical events. Understand and enforce all security (physical, cyber, and data) protocols as dictated by Signature Aviation and the airport. Create accurate records of time worked and activities performed. Qualifications Minimum Education and/or Experience: High School Diploma or General Education Degree (GED). Minimum of 18 years of age. Ability to pass company background checks (criminal and motor vehicle), drug tests, and meet airport background check requirements to receive and maintain a security badge, and be insurable by the company’s applicable insurance policies. Must be legally authorized to work in the jurisdiction of employment. Excellent vision and coordination for inspecting aircraft fuel, including passing a color‑vision test. Must possess a valid state driver’s license. In some locations a commercial driver’s license (CDL) may be required. Must exercise good judgment and follow directions/directives from supervisor/management. Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or a related field; or an equivalent combination of education, experience, and training. Additional Knowledge and Essential Skills Hospitality Skills: Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality. Prioritize guest requests and job responsibilities by multi‑tasking in a fast‑paced environment while maintaining professionalism and confidentiality. Language Skills: Read and comprehend documents such as safety rules and procedure manuals; clearly communicate in English orally, via telephone, radio, and in writing. Math Skills: Perform simple arithmetic, percentages, fractions, angles, degrees, and time calculations. Physical Ability: Operate motor vehicles and ground‑support equipment and perform tasks safely and efficiently, including working from elevated heights. Critical Thinking/Reasoning: Carry out multi‑step instructions and handle standardized situations with occasional variables. Interpersonal Skills: Work well with others and collaborate effectively with team members and guests. Multitasking: Handle multiple tasks simultaneously while maintaining attention to detail. Computer Skills: Use a computer, email, and company software; complete computer‑based training modules. Task Management: Successfully complete Signature’s training programs on time. Pay The pay range for this position is $18.50 to $20 per hour. Pay varies based on skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. About Us With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well‑being and professional development. Our Benefits Medical/prescription drug, dental, and vision insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance 401(k) Critical Illness, Hospital Indemnity, and Accident Insurance Identity Theft and Legal Services Paid time off Paid Maternity Leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics. #J-18808-Ljbffr Signature Aviation