Default Services Account Lead

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Default Services Account Lead is a Subject Matter Expert (SME) who provides advanced support for complex servicing activities across Retail and Lease portfolios. This role ensures compliance with lending laws and internal policies, mentors peers, and drives process improvements. The Default Services Account Lead is expected to have expertise in loss mitigation, legal documentation, and specialized servicing, in addition, the Account Lead resolves escalated issues, supports training, and collaborates with leadership to enhance operations. Strong analytical skills, leadership presence, and a proactive mindset are essential.

Essential Duties and Responsibilities:

• Serve as the SME for impound, abandoned vehicle, deceased borrower, replevin, and SCRA-related account handling.

• Lead resolution efforts for escalated servicing issues, providing guidance and support to team members and cross-functional partners.

• Oversee the generation, validation, and audit of compliance letters (RTC, NOI, AOP), ensuring accuracy, timeliness, and regulatory adherence.

• Monitor exception reporting and lead root cause analysis for letter failures, system errors, and data gaps; recommend and implement corrective actions.

• Collaborate with internal departments and third-party vendors to ensure consistent and compliant service practices.

• Contribute to the development and refinement of workflows, policies, and training materials to improve team performance and service quality.

• Support onboarding and ongoing training of Default Services Specialists, sharing best practices and regulatory insights.

• Participate in departmental projects and initiatives, representing the Default Services team and providing subject matter input.

• Other duties may be assigned; responsibilities may change.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• 3-5 years of progressive experience in auto finance, collections, default servicing, or consumer lending, with a proven track record of navigating complex account scenarios.

Education:

• High School Diploma / GED required

Skills Required:

• Expert-level attention to detail and accuracy in handling sensitive documentation and compliance processes

• Advanced analytical and problem-solving capabilities

• Proficiency in Microsoft Office (Excel, Outlook, Word) and servicing platforms such as Salesforce

• Excellent communication and interpersonal skills

• Deep understanding of consumer lending regulations, loss mitigation strategies, and compliance requirements

• Demonstrated ability to lead and mentor peers, offering strategic guidance and fostering a culture of continuous improvement and operational excellence.

Additional Requirements:

Overtime required - required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX

Qualifications Preferred:

• Associate's or Bachelor's degree in Business, Finance, Legal Studies, or related field preferred

• Working knowledge of SCRA, UCC Replevin, RTC, NOI, and AOP regulations

• Experience in vendor management and third-party invoice processing

• Prior involvement in training, process improvement, or project leadership

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule : This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.