Customer Contact Specialist

About the Position Do you enjoy talking to people? Are you energetic, competitive, and motivated by bonuses? We are looking for someone whose primary responsibility is contacting customers, following up with internet leads, answering inbound calls, and scheduling appointments for our sales team. This is not a high‑pressure sales position. Your job is to build relationships, provide exceptional customer service, and help customers schedule their visit. If you're someone who enjoys staying busy and talking with people all day, this is a great opportunity. What You’ll Do Make outbound calls to internet leads and previous customers Answer inbound calls professionally Follow up with customers through phone, text, and email Schedule appointments for our sales team Confirm appointments Respond quickly to new leads Update customer information in our CRM Build relationships with customers Meet daily call, contact, and appointment goals Work closely with the sales and management teams What We’re Looking For We aren’t looking for someone with years of automotive experience. Previous call center, customer service, hospitality, retail, restaurant, or phone sales experience is a huge plus. Loves talking with people Has a positive attitude Is dependable Enjoys working in a fast‑paced environment Is coachable Is competitive Has strong communication skills Can stay organized Is comfortable spending most of the day on the phone Wants to earn performance bonuses Daily Responsibilities Your day will primarily consist of: Calling new internet leads Following up with existing customers Answering incoming phone calls Sending personalized texts and emails Scheduling appointments Helping customers with questions Keeping detailed notes in our CRM If you enjoy staying busy, you’ll love this role. Compensation Competitive hourly pay Performance bonuses Paid training Career advancement opportunities Full‑time position Benefits Health Insurance Dental Insurance Vision Insurance Paid Time Off 401(k) Paid Training Employee Discounts Advancement Opportunities Why Work With Us We’re building one of the best customer experience teams in the automotive industry. You’ll receive structured training, daily coaching, and ongoing support to help you succeed. We promote from within whenever possible, so this position can lead to opportunities in sales, management, or leadership. #J-18808-Ljbffr Cocoa Hyundai