Director | Customer Engagement & Quality | Aerospace

Do you know what it takes to be a top-performing supplier to the world’s leading aerospace companies? We’re looking for someone who understands what major aerospace customers expect from their suppliers — because you’ve lived it. You understand how customers measure supplier performance. Quality. Delivery. Production readiness. Program execution. Reporting. Responsiveness. And what happens when performance starts moving in the wrong direction. You know the metrics, but you also know the metrics are only the beginning. You know how to get underneath the numbers and figure out what’s really happening. You know how to identify what needs to change. And you know how to work across Quality, Operations, Program Management, site leadership and other functions to get things moving. Experience working directly with Boeing is essential. Experience with other major aerospace OEMs is highly valued. But knowing the customer is only part of this role. Because knowing what needs to happen is one thing. Getting people across an organization to make it happen is something entirely different. This is an individual contributor role with significant influence across a global aerospace organization. You’ll work with Quality leaders, site leaders, operations teams, executives and customers across multiple divisions and locations. None of those people necessarily work for you. You’ll still need to get them on board. That means building relationships. Establishing credibility. Asking the right questions. Understanding competing priorities. Knowing when to push and when to listen. And helping teams move from “here’s the problem” to “here’s what we’re going to do about it.” If you need direct authority to make things happen, this probably isn’t the role for you. If you’re exceptionally good at getting people to work together around something that needs to get done, keep reading. What you’ll actually be doing You’ll become a key connection point between major North American aerospace customers and multiple divisions across the organization. You’ll understand what the customer expects, how they measure performance and what they need to see from their suppliers. Then you’ll help translate those expectations across the organization. When performance isn’t where it needs to be, you won’t simply report the numbers. You’ll work with the teams to understand why. What’s the root cause? What’s getting in the way? What corrective actions or countermeasures need to happen? Who needs to be involved? What’s the plan? Is it actually moving? And how should we communicate the situation and the response back to the customer? Over time, you’ll help build a more consistent approach for how the organization manages customer reporting, program reviews, production readiness and quality performance across its North American aerospace business. The goal isn’t to impose another corporate process. It’s to help the organization speak the customer’s language, anticipate what customers need and operate like the world-class supplier we expect to be. You’ll spend your time: Working directly with Boeing and other major aerospace customers on supplier performance, quality, production readiness and related issues. Building strong working relationships with Quality leaders, site leaders, operational teams and executives across the organization. Tracking OTD, OTQ and other customer performance measures — while understanding the operational story behind them. Helping teams identify root causes, corrective actions and countermeasures when performance issues arise. Driving action across multiple teams, sites and projects to make sure commitments don’t stall. Preparing teams for customer reviews, audits, program reviews and production-readiness discussions. Helping standardize the tools, reporting and approaches used across divisions while recognizing that different customers, products and programs may require different approaches. Serving as a senior local point of contact when a customer issue requires fast attention, coordination or an experienced set of eyes and ears. Turning what works into practical playbooks, tools and approaches that can be used across the organization. Using AI and modern technology to work smarter — whether that’s analyzing information, identifying patterns, preparing communications, managing projects or finding better ways to get work done. The person we’re looking for... Boeing experience is essential. You may come from Quality, Supplier Quality, Supplier Performance, Program Management, Industrial Engineering, Operations or another part of the aerospace world. We’re less concerned about whether your previous title perfectly matches this one. We’re much more interested in whether you know how the aerospace customer works — and whether you can make things happen inside a complex organization. You should have experience working directly with Boeing and ideally with other major aerospace OEMs customers. You understand supplier performance and the expectations surrounding quality, delivery, program execution, and customer reporting. You know how to manage multiple projects, commitments, and stakeholders without losing track of what needs to happen next. You’re comfortable walking onto a manufacturing site and talking with the people closest to the issue — and equally comfortable sitting across from senior customer or company executives. And you’re a people person. You build relationships naturally. People trust you. You communicate clearly. You don’t arrive assuming you have all the answers. You listen, learn what’s happening and then help people figure out how to move forward. You also have enough presence and credibility to challenge people when something isn’t moving. One more thing: we want someone who uses AI. You don’t need to be an AI expert. But it’s 2026. We want someone who is curious about technology and already thinking about how AI can help them analyze information, manage projects, prepare for customer conversations, communicate more effectively and work faster. If your instinct is to explore a better way of doing something rather than automatically doing it the way it’s always been done, you’ll probably fit in well here. What success looks like Ultimately, this role is about helping the organization become an even stronger supplier to its major North American aerospace customers. Customers should have greater confidence in what they’re hearing and seeing. Our divisions should have greater clarity about what’s expected. Issues should move toward resolution faster. Customer reviews should become easier to prepare for because the right information and operating rhythms are already in place. And across the organization, we should become increasingly consistent in how we communicate, respond and perform — while still giving individual businesses the flexibility they need. You’ll know you’re succeeding when customers see the organization as the kind of supplier they want more business with. Interested? Your resume will tell us where you've worked. We're more interested in how you think, how you work and what you've actually done. That's why our application is a little different. #J-18808-Ljbffr Executives Network