REL Documentation Specialist

Job Description

Job Description

Job Title: REL Documentation Specialist Location: Hybrid reporting to Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description To support the organization by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and the organization. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude. Responsibilities • Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) • Conduct research and preparation of reference material • Ensure effective management of projects from inception through implementation • Identify, communicate and resolve technical, tactical and operational project issues and risks • Maintain documentation library to ensure currency of processes • Provide training to end user in the use of electronic manuals and reference material • Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations • Administer and Develop eNet content • Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results • Ensure clear, concise and effective communication of material • Interact with various sub-teams to determine user requirements and specifications • Organize policy and procedures according to set standards • Recommend strategy for communications • Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization • Write online reference material, instructions and communications • Perform other duties as assigned Qualifications • Ability to work independently and in a team environment • Experience in composing correspondence that adheres to grammar and writing style and standards • Experience in managing multiple priorities independently and/or in a team environment to achieve goals • Experience in researching, compiling, and documenting data, business processes, and workflow • Experience in working and participating in cross-functional, multi-dimensional teams and projects • Working knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development • Desired - Working knowledge of the organizations products, services, programs, policies and procedures • Basic database and presentation software skills • Basic skill capturing and translating processes and requirements into easily understood terms • Basic skill exercising initiative and using good judgment to make sound decisions • Basic verbal and written communication skills • Effective organizational, planning and time management skills • Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations • Desired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience Ref: #851-Rockville-S1