Business Office Assistant

Business Office Assistant – Lakewood Ranch, FL Join Northchase Dental Care, a Heartland Dental Supported Practice located in Lakewood Ranch, FL. We are opening soon and looking for an experienced Business Office Assistant to join our team. Role Offers Full Benefits Package – Including health insurance, retirement plans & paid time off (PTO) Quarterly Bonus Potential – Rewarding hard work & dedication Dental Assistant Academy Training & CE classes included – We invest in your growth! Expected Full‑Time Work Schedule/Hours: Monday‑Friday, 40 hours per week. Hours subject to change. Office Location: 2810 Uihlein Road, Lakewood Ranch, FL 33771. Why Heartland Dental? Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,100 supported doctors across 39 states and the District of Columbia in over 1,900 dental offices. Each supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. What You’ll Gain Career Stability & Growth : Join a secure company with over 25 years of industry experience and unlimited opportunities for advancement. Comprehensive Benefits : Health, dental & vision insurance, college savings & retirement plans, 6 paid holidays, and paid time off (PTO). Training & Development : Front‑loaded education and training to help you grow and reach your full potential from day one; Heartland Dental University & CE classes. Flexible Pay Access : Enjoy the convenience of on‑demand Daily Pay to access your earnings when you need them. Bonus Potential : Employee Referral & Quarterly Bonus. Responsibilities Greet and welcome patients as they enter the office to create a great first impression of our team. Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies. Utilize Dentrix for patient scheduling and records. Schedule and confirm appointments for multiple providers in the office. File patient insurance claims, verify benefits, and follow up on outstanding claims. Post insurance and patient payments and process accounts receivable. Review treatment plan fees and payment options with patients. Partner with providers and team to implement Heartland Dental systems to optimize office potential. Required Education, Qualifications & Experience High School Diploma or GED. 1 year of dental front office work experience. Preferred Experience Insurance billing and accounts receivable experience. Working knowledge of dental procedures and terminology. Dentrix or other dental software experience. Team & Culture Fit Collaborative team player who thrives in a supportive, family‑like environment. Dedicated, dependable with a positive attitude and service‑oriented mindset. Business & Professional Skills Experience working in a fast‑paced and customer‑centric environment. Strong communication, organization, and multitasking abilities. Adaptable to changing workflows and team dynamics. Detail‑oriented with a proactive approach to problem solving. Excellent communication, organizational, and multi‑tasking skills. Compliance & Confidentiality The position will have access to a minimum of PHI necessary for performing job‑related functions. Regular HIPAA training, aligned with the specific role and responsibilities, will be required, and the individual must protect PHI and maintain data safeguards. Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Availability to attend virtual or in‑person training sessions periodically throughout the year. TB Test Requirements As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre‑employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr Heartland Dental LLC