IT Support Technician

Job Description

Job Description

Job Title: IT Support Technician – Windows 10 to Windows 11 Device Conversion
Location: Montgomery, Alabama (Local Candidates Only)
Employment Type: Contract (3 months + possibility of extension) 
Schedule: Full-Time, 40 Hours per Week
Typical Hours: Monday–Friday, 8:00 AM – 4:30 PM (occasional schedule adjustments may occur)
Start Date: ASAP

Position Overview
We are seeking a dependable and professional IT Support Technician to assist with a large-scale device conversion project in Montgomery, Alabama. This role will support the transition of organizational devices from Windows 10 to Windows 11. The ideal candidates will have basic technical skills, strong customer service abilities, and a reliable, professional presence when working directly with end users.

This is a hands-on support role focused on device preparation, deployment, and assisting end users with the transition from their existing equipment to upgraded systems.

Key Responsibilities

• Support the migration of laptops and devices from Windows 10 to Windows 11

• Prepare and configure devices by connecting them to required systems and allowing automated upgrade processes to run

• Deliver upgraded devices to end users and assist with the transition from their old computers

• Guide users through closing out their existing device and getting started on their upgraded device

• Provide basic help desk–level technical support during the transition process

• Ensure devices are properly set up, connected, and functioning before handing them off to end users

• Maintain professionalism and clear communication when assisting staff during device transitions

• Follow project procedures and documentation to ensure smooth device conversion

Qualifications

• Basic technical aptitude and familiarity with Windows-based laptops

• Strong reliability and ability to consistently show up on time and complete assigned tasks

• Good communication skills when working with end users

• Ability to follow technical processes and instructions during device deployment

• Comfortable handling and transporting laptops and related equipment

• Ability to work onsite in Montgomery, Alabama (local candidates only)

• Prior help desk, desktop support, or IT support experience

• Experience with device deployment, imaging, or operating system upgrades

• Healthcare industry experience is preferred but not required

Additional Information

• This is a six-month contract role supporting a structured device upgrade project

• There may be potential for permanent employment based on performance and organizational needs

• Occasional schedule adjustments may occur depending on project requirements

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