Information Technology Support Technician

1 week ago Be among the first 25 applicants Client is looking for IT Support Analyst. Responsibilities: Serve as the 1st Point of Contact for clients and customers at Department of Finance Perform general troubleshooting with customer via phone contact Document client/customer issues and requests, troubleshooting steps, and resolutions via ServiceNow ticketing system Route unresolved tickets to appropriate Tier 2 staff Follow-up and update clients/customers and internal teams as appropriate Follow, review, and update all Service Desk procedures. Limited systems administration work Diagnose and resolve problems using documented procedures and checklists in the performance of most responsibilities. Resolve, escalate and track customer service tickets through to resolution Skills Required 1 year Service/Help Desk experience General knowledge of troubleshooting and Tier 1 application support Excellent communication skills both written and verbal Proficient with MS Office Word and Excel - Demonstrated ability to produce and edit documentation: (e.g. wireframes/ mockups/ prototypes/ report design etc.) Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amount of information with attention to detail and accuracy Ability to take initiative, prioritize duties, problem solve, work independently and within a team environment, pay close attention to detail, meet deadlines, do appropriate follow-up Qualifications: 1 year Service/Help Desk experience 1 year knowledge of troubleshooting and Tier 1 application support Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Industries Information Services Referrals increase your chances of interviewing at Vista Applied Solutions Group Inc by 2x Get notified about new Information Technology Support Technician jobs in Montgomery, AL . Field Service Technician/Installer (Technology) Montgomery, AL $55,000.00-$60,000.00 1 week ago Federal Education Technician/Instructor full time (Must be Master's degree) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Vista Application Solutions Group