Guest Services Concierge

Concierge Position at Omni Hilton Head Oceanfront ResortLocated on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.Position Summary: The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience, delivering personalized, anticipatory service that exceeds guest expectations. This role is responsible for curating memorable stays by assisting with reservations, recommendations, and special requests while embodying Omni's culture of genuine hospitality.Essential Responsibilities:Provide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experienceOffer expert knowledge of the resort, local attractions, dining, transportation, and eventsArrange guest services including dining reservations, spa appointments, tee times, transportation, and excursionsAnticipate guest needs and proactively suggest activities and enhancements to elevate their stayHandle guest inquiries, requests, and concerns with urgency and professionalismMaintain strong relationships with local vendors and partners to deliver exceptional guest experiencesAssist with special occasions (birthdays, anniversaries, etc.) to create memorable momentsAccurately document guest preferences and requests in the system for personalized serviceSupport front office operations as needed, including communication with other departmentsUphold Omni's service standards and contribute to a positive team environmentQualifications:Previous experience in hospitality, guest services, or a luxury customer service environment preferredStrong knowledge of Hilton Head Island attractions, dining, and activities is a plusExcellent communication and interpersonal skillsAbility to multitask and remain organized in a fast-paced environmentProfessional appearance and demeanorFlexible schedule, including weekends and holidaysProficiency in Microsoft Office and/or hotel systems preferredPhysical Requirements:Ability to stand for extended periodsAbility to occasionally lift up to 25 lbsAbility to move throughout the resort as neededOmni Culture & Expectations:Demonstrate Omni Hotels & Resorts' commitment to service excellenceEmbrace a team-first mentality and collaborate across departmentsMaintain a polished and professional presentation at all timesPerks & Benefits at Omni Hilton Head:Competitive pay and opportunities for advancementDiscounted room rates at Omni Hotels & Resorts nationwideDiscounted meals during shiftsAccess to resort amenities (based on eligibility)Paid time off and holiday pay (for eligible associates)Health, dental, and vision insurance (for eligible associates)401(k) with company match (for eligible associates)Associate recognition programs and team member eventsTraining and development opportunities to grow your hospitality career Bretton Woods