Customer Service Inbound Repairs Manager (Onsite)

Customer Service Inbound Repairs Manager The Customer Service Inbound Repairs Manager works with customers and may serve as face of the organization as a leader of a team of Customer Service Representatives (CSRs). Includes full accountability of the workforce. Oversees the operations of one or multiple business segments or product groups within the Service Center. What You Will Do Supervises a staff of direct reports responsible for: Tracking data related to customer orders and activities. Creating and maintaining service notifications and scheduling. Performing data analytics and forecasting in support of business development or product management. Notifying other customer service representatives along with members of other divisions of data trends for improvement of quality. Minimizing risk by maintaining data and reports. Performing duties related to overall customer service. Providing support to sales team with regard to customer concerns. Serving as customer interface on product status and delivery. Documenting customer service needs to identify patterns and maintain quality. Qualifications You Must Have Typically requires a University Degree or equivalent experience and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices. Experience with MRO or similar industry repair administration management. Experience with direct or indirect leadership within a previous role. Qualifications We Prefer Subject matter expert in repair administration management preferred. SAP experience. Role Type This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility. What We Offer Some of our competitive benefits package includes: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child and elder care services. Teladoc Medical Experts, second opinion program. And more! The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.