Claims Service Representative

and the job listing Expires on August 21, 2026 We don’t just provide insurance; we help our customers bounce back after life’s unexpected moments. Our Claims team sits at the very heart of what we do. We are looking for empathetic, detail-oriented professionals to join our team in Worcester, Massachusetts. If you thrive in a collaborative environment and are looking for a steady career path with a healthy work-life balance, this hybrid role is built for you. The Role & What You’ll Do As a Claims Service Representative, you serve as the primary point of contact and a reassuring voice for policyholders navigating a challenging situation. In this role, you will manage initial claim processing while delivering exceptional, customer-focused care. Answer incoming calls and perform courteous follow-up outreach to address customer questions clearly and empathetically. Review digital claim files for accuracy, confirm policy details, and enter key information into our system. Apply established company guidelines to establish claim reserves and coordinate next steps or appraisals for the insured. Work alongside claims adjusters and underwriters to share information smoothly and keep the process stress-free for clients. We believe the best work happens when you have flexibility. This position features a stable hybrid routine : 2 Days In-Office: Collaborate, learn, and sync with your team at our Worcester, MA office. 3 Days Work-From-Home: Enjoy a focused, quiet environment from the comfort of your home office. What We’re Looking For We want team members who bring positive energy, strong organization, and a genuine desire to help others succeed. Background with 1 to 2 years of experience in customer service, call centers, administrative support, or retail settings. Excellent verbal and written communication skills with the ability to convey complex details simply. Proficiency in navigating multiple computer tools, managing electronic records, and working within Microsoft Office. A strong foundation of empathy, active listening, and sound judgment during fast-paced workdays. High School Diploma or equivalent required, though a college degree or ongoing coursework is a plus. What We Offer Competitive pay at $20.00/hour . Comprehensive training program to teach you the ins and outs of the insurance industry. A clear career trajectory with opportunities to transition into licensed adjuster or specialist roles. Robust benefits package including health, dental, vision, and retirement plans. #J-18808-Ljbffr Nichols College