Veterinary Clinic Front Reception

Job Description

Job Description

POSITION SUMMARY

Hearts Alive Village is  seeking a Veterinary Clinic Front Receptionist with strong customer service skills and the ability to engage the community in our mission. As a veterinary receptionist, you must be able to provide excellent customer care in accordance with Clinic policy and promote gold standard medical care. 

ESSENTIAL DUTIES/ACCOUNTABILITIES:

A Veterinary Clinic Front Receptionist must be able to, effectively and accurately, perform the following duties that include but are not limited to:

• Record all pertinent medical, client, and case related information in the patient record accurately, with appropriate grammar.
• Review medical records, estimates or discharge instructions with clients.
• May be asked to assist with animals (minimal contact)
• Provide client care for scheduling appointments, taking payments and checking in clients.
• Answer high volume calls in a courteous and informative manner.
• Assist in all daily duties for clinic care and ensuring protocol is met for clinic sanitation.
• Perform equipment maintenance as directed
• Ability to stand, walk, stoop, kneel, crouch, and climb - as well as manipulate (lift, carry, move) up to 50lbs.
• Endure sitting, standing and walking on hard floor surfaces for extended periods

QUALIFICATIONS

• Compassion and sensitivity: Ability to be sensitive to an ill pet, as well as its concerned owner.
• Customer service skills: Ability to provide friendly, efficient service to patients in-person, as well as on the phone.
• Interpersonal skills: Ability to feel comfortable dealing with patients, staff, and others.
• Technology skills: Ability to operate office technology such as computers, payment processors and printers.
• Mental and physical stamina: Ability to stay calm when handling a nervous, defensive animal while maintaining professionalism with the client.
• Organizational skills: Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.
• Ability to be confident around pets
• Able to work in potentially noisy work conditions with sounds from animals and equipment.

Company Description

Hearts Alive Village is a mission-driven animal welfare organization dedicated to saving lives and keeping pets with the families who love them. Based in Las Vegas, we operate TWO full-service veterinary hospitals, a robust rescue and adoption program, and critical community support services including a pet food bank, foster network, a veteran support program, and a nationally recognized veterinary forensics program.

Our work sits at the intersection of animal welfare and human support. We believe access to affordable veterinary care is the most urgent issue facing pets today, and we are committed to preventing unnecessary suffering through innovation, compassion, and action.

At Hearts Alive Village, you won’t just have a job, you’ll be part of a high-impact, fast-moving team solving real problems every day. We are builders, doers, and advocates working together to create a community where every animal has a chance and every person has the support to care for them.

Company Description

Hearts Alive Village is a mission-driven animal welfare organization dedicated to saving lives and keeping pets with the families who love them. Based in Las Vegas, we operate TWO full-service veterinary hospitals, a robust rescue and adoption program, and critical community support services including a pet food bank, foster network, a veteran support program, and a nationally recognized veterinary forensics program.\r\n\r\nOur work sits at the intersection of animal welfare and human support. We believe access to affordable veterinary care is the most urgent issue facing pets today, and we are committed to preventing unnecessary suffering through innovation, compassion, and action.\r\n\r\nAt Hearts Alive Village, you won’t just have a job, you’ll be part of a high-impact, fast-moving team solving real problems every day. We are builders, doers, and advocates working together to create a community where every animal has a chance and every person has the support to care for them.