Bilingual Support Desk Specialist

Job Description

Job Description

Bilingual Support Desk Specialist

Quick facts

• Pay: $19.50/hour
• Schedule: Monday–Friday, 10:00 AM–7:00 PM (Firm shift)
• Position type: Temp-to-Hire
• Work arrangement: Hybrid 
• Growth potential: Strong path for internal promotion to lead or lateral roles.

Why you’ll like this job

• Work with an industry-leading company with a high reputation for excellence.
• Real advancement potential through internal promotion paths.
• Convenient hybrid work model after initial onboarding.
• We welcome applicants with strong potential and are happy to train candidates looking to build a career in customer support.

What you’ll do

• Customer Support: Serve as the primary point of contact for internal/external customers, dealerships, and vendors by phone and email.
• Call & Ticket Handling: Manage 30 to 50 calls daily with a focus on quick ticket creation, accurate documentation, and proper routing.
• Issue Resolution: Research accounts payable and invoice-related inquiries, communicate status updates, and resolve issues at the first point of contact.
• Escalations: Identify and promptly escalate critical or time-sensitive requests through appropriate channels.
• Rotating Coverage: Participate in mandatory rotating weekend coverage around month-end close (scheduled well in advance after full training).

What you need

• Bilingual Proficiency: Fluent in both English and Spanish (reading and writing).
• Communication Skills: Professional written, verbal, and email communication abilities.
• Computer Skills: Basic computer proficiency and working knowledge of Microsoft Office applications.
• Equipment Requirements: Must have a personal desktop or laptop (Apple/Mac software compatible) and a dedicated, quiet home workspace free from primary caregiving duties during shift hours.
• Problem-Solving: Fundamental understanding of basic accounting principles and strong logical thinking.

PrideStaff (North Dallas location) is a locally owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

• A professional, supportive team environment
• Representation to North Dallas’ top employers
• Full medical benefits package
• Dedicated consultants who provide industry insights & resources to ensure continued career development

These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work! 

Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco, and McKinney