Customer Account Manager

Job Description

Customer Account Manager

Elevator Service and Repair

Seattle, WA | Office and customer sites

$70,000 - $95,000 + monthly commission | Full benefits

Our client, a leader in the elevator industry, is hiring a Customer Account Manager to grow its service and repair business in Seattle. This is a sales role where great customer service drives results. You will build trust, protect existing relationships, and turn customer needs into opportunities to grow the business.

You will join a sales team with fresh energy and leaders ready to help you learn. Bring your curiosity and strong customer service skills, and a strong team will help you build your industry knowledge.

Why this opportunity stands out

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• Strong commission potential tied to performance, alongside a base salary and full benefits.
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• Training and support from a team invested in helping you develop and succeed.
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• An established customer base, opportunity pipeline, and brand presence.
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• Career growth and a fast-paced team environment
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Where you'll work

This role is based in the Kirkland office, with regular local travel to customer sites and projects. Expect to spend time with the team in-office and meet customers in person out in the field.

What you'll do

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• Take ownership and develop customer relationships through regular site visits, proactive communication, and dependable follow-up.
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• Handle difficult conversations with patience and confidence. Listen to concerns, set realistic expectations, and coordinate with operations while keeping customers informed.
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• Retain and grow service and repair accounts and reduce cancellations.
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• Develop new business through outreach, networking, and participation in industry organizations and events.
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• Prepare repair proposals and service contract bids using site surveys, drawings, and input from operations. Help customers plan for immediate repairs and future equipment investments.
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• Stay organized and prioritize customer service, even when things change.
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• Stay up to date with new elevator equipment, company offerings, and local codes to guide customers with confidence.
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How you'll succeed

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• Experience in account management, sales, or a customer-facing role that involved problem-solving.
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• Solid composure under pressure, an honest communication style, and a drive to follow through on commitments.
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• Motivation to both grow and maintain accounts in your territory.
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• A clear system for organizing your day and prioritizing your workload to keep customers updated and satisfied
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• Curiosity about technical products, openness to feedback, and the ability to work both independently and with a team.
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Salesforce experience and the ability to read blueprints or architectural drawings are helpful. A bachelor’s degree is preferred but not required.

If customers count on you to follow through, we would like to hear from you. Apply today to join a team shaping the future of vertical transportation!