Technical Delivery Manager

Role Description

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We're growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

• Effectively lead and motivate client technical teams providing technical leadership for the design, implementation, and ongoing operational support of modern data platforms.
• Maintain knowledge of current modern data technology to guide, mentor, and collaborate with team members.
• Collaborate with technical teams to build Epics, Stories, and Tasks to improve customer data platforms.
• Provide Delivery Leadership for multiple customer accounts simultaneously, ensuring quality client services.
• Develop strong relationships with sponsors and stakeholders, keeping them informed of progress and exploring new opportunities.
• Ensure the team is trained and prepared to deliver, with accurate process documentation and proper communication.
• Maintain proper staffing levels and balance delivery between US and India team members.
• Actively involved in major incident response to ensure proper communication and staffing.
• Deliver feedback and make improvements to overall service through process improvement and knowledge sharing.
• Be an ambassador of company core values and drive initiatives to improve culture within delivery teams.

Qualifications

• At least 5 years of experience in Technical Management, IT Architecture, Customer Relationship Management, Project Management, and/or Delivery Management.
• Passion and curiosity for learning new technologies and skills.
• Knowledge of technology trends and ability to use them to build a business strategy.
• Experience with either Amazon Web Services (AWS) or Microsoft Azure.
• Technical knowledge deploying and managing cloud/data technologies: Snowflake, Redshift, Synapse, Fivetran, Qlik, Matillion, DBT, StreamSets, Airflow, NiFi, Cloudera, EMR, Databricks.
• Passion for leading a technical operations team through large or complex projects and mentoring team members.
• Experience scoping activities on large scale, complex technology infrastructure projects.
• Experience owning Incident and Escalation processes, ensuring effective communication during major incidents.
• Previous experience working directly with global customers and business partners.
• Confidence and excellent communication skills for guiding discussions with customer stakeholders.
• Experience coordinating with technical teams managing IT infrastructure services or Modern Data Platforms.
• Strong leadership skills.
• Professional track record of creating, challenging, and improving processes and procedures.
• Highly organized, strategic thinker, and problem-solver.
• Flexibility in working across timezones as needed.
• Ability and willingness to travel for client visits, team workshops, and strategic planning sessions.
• Bachelor's degree in Computer Science or a related field (preferred but not required).

Benefits

• Remote-First Workplace
• Medical Insurance for Self & Family
• Medical Insurance for Parents
• Term Life & Personal Accident
• Wellness Allowance
• Broadband Reimbursement
• Continuous learning and growth opportunities to enhance skills and expertise
• Other benefits include paid certifications, professional development allowance, and bonuses for creating company-approved content

Company Description

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. We are proud to be an equal opportunity employer.