Customer Service Representative- SDU1

We're committed to bringing passion and customer focus to the business.

CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME!!

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile . In our 55th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; Resolve customer complaints, provide appropriate solutions and alternatives Document customer interactions Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable Maintain a general understanding of policies and procedures High School Diploma or equivalent required At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields. Must be proficient in data entry skills including keyboard, mouse, 10-key pad Basic knowledge of Microsoft Office Schedule: Monday--Friday, Must be able to work Mountain Time hours. Must have a private area to work and space to set up equipment and a high-speed internet connection. We provide the equipment Permanent Work From Home

• Paid Training
• $$$ Bi-annual Bonuses to those Who Qualify*! $$$
• Health Club Reimbursements
• Career Growth Opportunities