Senior Solution Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What This Role Is All About As a Senior Solution Engineer , you play a key role in creating exceptional customer experiences through high‑impact solution design, delivery, and innovation. You’ll work on some of the region’s most complex and strategic customer engagements, owning opportunities end‑to‑end—from discovery and architecture to integration and go‑live. you'll position Infobip's AI portfolio — including AgentOS AI Agents, AI Hub, and omnichannel automation — to enterprise prospects across industries. In addition, you act as a technical leader, trusted advisor, and “go‑to” expert in the region, collaborating with internal teams across Sales, Product, Engineering, and Delivery. As a Senior, you also mentor and uplift other team members while contributing to best practices and technical excellence across the organization. Your mission is to drive value, reduce complexity, and create scalable, future‑proof solutions that help our customers achieve—and exceed—their business goals. What You’ll Do Consulting, discovery & pre‑sales leadership Translate complex customer workflows into agentic AI architectures: map business outcomes (reduce AHT, increase FCR, automate billing/order flows) to orchestrated multi-agent solutions. Own the technical narrative in deals — from discovery through proof-of-concept, including live demos of AI agents performing multi-step tasks against real customer scenarios. Guide customers in choosing the right AI tier: rule-based chatbots vs. AI assistants (RAG/FAQ) vs. autonomous AI agents — and articulate the trade-offs clearly. Help customers and partners understand the value of Infobip’s solutions and services. Deeply understand customer businesses and map their needs to the right Infobip solutions and products. Advise customers on industry best practices to improve business outcomes. Continuously identify and design new, innovative solutions tailored to customer needs. Collect detailed technical requirements and design complex architectures and integration plans. Handle technical and security questionnaires with clarity and accuracy. Lead captivating demos and Proofs of Concept (POCs) for high‑profile customers. Conduct scoping exercises, effort estimations, and guide commercial teams with technical input. Solution implementation & delivery excellence Deliver comprehensive, precise technical documentation for internal and external audiences. Configure and customize complex Infobip solutions to meet customer business and technical requirements. Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations. Lead consulting and solution enablement sessions; document discussions with high‑quality minutes. Create conversational workflows and strategies (natural dialog flows, wireframes, templates) for Answers and other Infobip products. Provide hands‑on technical leadership during integrations, deployments, and troubleshooting. Technical leadership, mentorship & internal impact Document solutions and share best practices within the department (e.g., through Communities of Practice). Maintain deep awareness of market feature needs and provide input to influence product roadmaps. Mentor junior and mid‑level team members, guiding their technical and professional growth. Stay current on Infobip’s product portfolio, both technically and commercially, including updates, new features, and competitive trends. Act as the regional technical expert, supporting cross‑functional teams on complex opportunities. What Makes You a Strong Fit 6+ years of experience in technical pre‑sales, solution engineering, system integration, or similar roles. Proven expertise designing complex, scalable technical architectures in CPaaS/SaaS environments. Experience with Voice products is highly valued. Strong background in Telecommunications, APIs, messaging, or customer engagement platforms. Advanced experience configuring and integrating solutions via REST APIs, SFTP, and other integration patterns. Demonstrated ability to lead complex opportunities end‑to‑end with autonomy. Excellent communication, storytelling, and customer‑facing skills. Hands‑on experience conducting demos, POCs, discovery sessions, and technical deep‑dives. Strong project management capabilities: planning, risk mitigation, delivery execution. Ability to mentor team members and uplift technical standards within the team. Proactive, creative problem‑solver who challenges assumptions and identifies new use cases. Comfortable influencing senior stakeholders and navigating high‑visibility engagements. Additional Information Salary Range : $107,000 - $140,000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This role is also eligible for quarterly discretionary bonus. Benefits & Perks : Medical, Dental, and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year, accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually. Why you'll love it here Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. ESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. International mobility- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process. #J-18808-Ljbffr Infobip