Front Desk Receptionist

Four Seasons Hotel San Francisco

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

The Opportunity: Front Desk Receptionist

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

Responsibilities:

• Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guest, prepare and explain the bill.
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' standards.
• Check in guest in an efficient and friendly manner, using the guest's name whenever possible. Assure that guest is assigned to the proper room type and the correct rate is charged. Arrange for luggage to be delivered to guest room and issue correct keys to the guest.
• Check out guest at end of stay. Ascertain guest satisfaction, collects keys, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction.
• Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, and/or by phone.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff.
• Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.

Minimum Qualifications:

• Previous luxury hotel front desk experience preferred.
• Must have excellent customer service and guest contact skills.
• Ideal candidates will be outgoing and enjoy helping others.
• Candidates with a degree in hospitality, or similar, are preferred.
• Ability to quickly and positively establish rapport is required.
• Above average communication skills - both written and oral - are required.
• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
• You must possess the ability to work in a high volume operation.
• You must also be able to multi-task and complete tasks by established deadlines.
• You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and/or weekends)

Four Seasons offers an award-winning work environment and an excellent benefits package which includes:

• Hourly Rate $36.66
• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Inclusive and diverse employee engagement & recognition events all year-round.
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days
• Laundered Employee Uniform