Appointment Coordinator - Business Development Center - Allentown

Join Ciocca Automotive

Ciocca Automotive is seeking an Appointment Coordinator to join our service team. If you desire to work in a positive, encouraging environment and start an exciting new career, now is your chance!

Why choose Ciocca Automotive?

• Proven career path, promotional opportunities
• 52 dealerships, 25 brands and 18 collision centers throughout PA/NJ (& growing!)
• A values-driven culture built on integrity, professionalism, excellence, and teamwork
• Employee discounts: purchases, repair, service
• 401(k) Retirement Plan (with employer match)
• Employee Referral Bonus Program
• Paid Holidays & Paid Time Off
• Insurance package: including medical, dental, prescription and vision

Responsibilities include but are not limited to:

• Manage inbound service appointment phone calls
• Make outbound appointment calls with dealer provided prospecting list
• Check vehicle service history and look for open recalls
• Advise customers of recommended services
• Establish relationships with customers

Qualifications include but are not limited to:

• Previous experience in a customer service-related fields welcomed, but not required
• An excellent teammate with a collaborative attitude and eagerness to improve
• Listen carefully to customer needs and concerns
• Ability to build rapport with clients
• Extraverted and friendly attitude
• Prompt and courteous demeanor

With 52+ dealerships and growing, there are many opportunities for advancement.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.