Front Desk Supervisor

Job Description

Job Description

Job Overview
We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our guest services team at a vibrant resort environment. In this pivotal role, you will oversee daily front desk operations, ensuring exceptional guest experiences from check-in to check-out. Your leadership will help foster a welcoming atmosphere, uphold high standards of hospitality, and coordinate with various departments to deliver seamless service. This position offers an exciting opportunity for a motivated hospitality professional to showcase their management skills and passion for guest relations. Must be available to work nights and weekends.

Duties

• Supervise front desk staff, providing training, guidance, and support to ensure outstanding customer service.
• Manage guest check-in and check-out procedures efficiently while maintaining a friendly and professional demeanor.
• Handle guest inquiries, complaints, and special requests with promptness and positivity, ensuring guest satisfaction.
• Oversee the operation of multi-line phone systems and ensure phone etiquette standards are consistently met.
• Coordinate with housekeeping, maintenance, and other departments to resolve guest issues swiftly and effectively.
• Conduct night audits to reconcile daily financial transactions and prepare reports for management review.
• Maintain accurate records of reservations, guest profiles, and billing information while adhering to privacy policies.
• Cover any front desk shifts that are necessary due to busy season or call offs
• Learn basics of Bistro restaurant to include taking orders, Starbucks, making drinks

Requirements

• Proven experience in hospitality management or hotel front desk operations, with a strong focus on guest services.
• Knowledge of hotel management systems and proficiency in handling multi-line phone systems.
• Excellent customer service skills combined with strong communication abilities and phone etiquette expertise.
• Previous experience with night audit procedures is preferred but not mandatory; training will be provided if necessary.
• Demonstrated leadership skills with the ability to motivate a team in a fast-paced environment.
• A background in resort or hotel experience that emphasizes guest relations and hospitality excellence.

Join us as a Front Desk Supervisor where your enthusiasm for hospitality will shine! Be part of a dynamic team dedicated to creating memorable experiences for every guest while advancing your career in the thriving hospitality industry.

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance