Front Office Manager

The Hilton Garden Inn Pittsburgh Downtown is looking for a Front Office Manager to join their team! Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level.


As Front Office Manager you will supervise, coordinate, and participate in all activities of the front desk. This includes directing, training, scheduling and recruiting of front desk agents and night auditors. You will ensure that alldepartments are functioning efficiently and providing high-quality service toguests while maintaining operational excellence and service standards. You will be leading and motivating the team to deliver exceptionalservice and achieve the hotel and Piatt Hotel Group's goals and objectives.

Some duties will include:

• Training of associates
• Ensuringexceptional guest experiences by establishing and maintaining high servicestandards, monitoring guest feedback, and taking appropriate actions to addressany issues or concerns promptly.
• Conductregular inspections, implement corrective actions when necessary, and ensurecompliance with health, safety, and security protocols to ensure that the hotelmeets or exceeds brand standards, as well as local and internationalregulations.
• Optimizingprocess by analyzing operational data, identifying areas for improvement, andimplementing strategies to increase efficiency and productivity across alldepartments.
• Actas systems matter expert in all rooms related platforms (PEP, R&I, GRO,Quore in addition to others)
• Assist in times of emergencies or unforeseen situations.
• Workclosely with Sales Team and Revenue Manager to provide insights andrecommendations based on industry trends, guest feedback, and market analysis.
• Promoteteamwork and associate morale.
• Ensurethat the proper recruiting, interviewing, screening, reference checking, andhiring procedures are followed.
• Assistwith onboarding new employees, benefits enrollment, ensuring required trainingis assigned and completed.
• Resolveall service issues via written communication or phone calls to the completesatisfaction of hotel customers.
• Ensurebilling is reconciled and follow accounting policies.
• Supportother leadership team members and/or managers when needed.

Required Skills:

• Highlyorganized, solid oral and written communication skills
• Abilityto work autonomously and sell effectively
• Leadershipskills
• Trustworthyand results-driven
• Workingknowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellentbusiness and analytical skills
• Theability to handle multiple tasks in a fast-paced business environment.
• Willingnessto participate in community-drivenevents, charities, chamber of commerce and other local organizations.
• Must be available to work nights, weekends and holidays.

Education and Experience:

• High School diploma orequivalent
• Minimumof 2 (two) years Front Desk Manager experience
• Revenue Management experience preferred but not required
• Hiltonexperience and systems experience preferred but not required

Benefits:

We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off (PTO), Paid Holidays, Paid UFC GYM Membership, Food & Beverage Discount, Paid Parking and Team Member Travel Perks/Discounts.

Equal Opportunity Employer