Practice Manager

Practice Manager Opportunity at The Pet Hospital of La Mesa We believe exceptional patient care starts with an exceptional team. We're looking for a Practice Manager who is passionate about developing people, creating an outstanding client experience, and partnering with our veterinary team to drive operational excellence. As Practice Manager, you will oversee day‑to‑day operations of a veterinary practice, ensuring efficient, high‑quality care for patients, outstanding service to clients, and smooth business operations. Your role includes managing the administrative, financial, and human resources functions of the practice while working closely with veterinarians and staff to maintain a positive, productive work environment. A strong focus on growth, operational excellence, and exceeding financial and operational goals will be key to success. Key Responsibilities Staff Management – Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff. Responsible for staff recruitment, record‑keeping, onboarding, training, and performance management. Develop and optimize staff schedules that align with patient needs to ensure adequate coverage while staying within labor cost budgets. Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best. Act as a champion for new initiatives by motivating the team to achieve desired goals. Financial Management – Oversee the practice’s financial operations, including budgeting, billing, and expense management by regularly reviewing reports and developing action plans accordingly. Collaborate with key partners to set financial goals and ensure they’re achieved. Ensure accurate and timely billing and payments; monitor accounts receivables and collection processes. Client Relations – Lead and coach the team to build meaningful connections with clients by providing exceptional customer service that exceeds expectations. Monitor client reviews to address inquiries and feedback promptly and professionally. Utilize tools and quality controls to maintain a high standard of patient care and client communication. Operations Management – Ensure the smooth operation of daily activities, including inventory management, scheduling, office supplies, and equipment maintenance. Implement and refine practice policies and procedures to improve efficiency and effectiveness. Marketing, Business Development, and Community Relations – Execute marketing strategies to attract new clients and retain current ones. Oversee social media, website content, and other marketing materials. Expand the hospital’s presence in the community through events, promotions, and outreach programs. Compliance & Regulatory Adherence – Ensure compliance with all relevant veterinary regulatory agencies and health, safety, and labor laws. Oversee record‑keeping and client/patient databases to ensure accuracy and confidentiality. Ensure OSHA requirements related to workplace safety are followed, including handling of hazardous materials and proper waste disposal. Maintain up‑to‑date knowledge of industry regulations and trends and implement necessary changes in practice procedures. Technology & Software Management – Train staff to effectively utilize practice technology and partner with the IT support team to triage and address needs within the practice. Qualifications Minimum of 3‑5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting. CVPM, CVBL and/or a bachelor’s degree in healthcare administration or other relevant areas are preferred but not required. Demonstrated experience in P&L management and financial analysis is preferred. Working Conditions Full‑time position with the possibility of evening and/or weekend hours based on client and patient needs. Must be able to work in a fast‑paced, dynamic environment. Occasional lifting and physical tasks may be required. Salary range $65,000–$75,000. #LI‑CS Benefits Tailored development programs, mentorship, and career pathing. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance. Health, dental, vision, life insurance and mental health resources. Generous paid time off and holidays. Supportive, collaborative environment where everyone feels a sense of belonging. #J-18808-Ljbffr