Account Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2012 and currently lead a team of 20. I've spent my entire career with State Farm, beginning as a team member before earning the opportunity to open my own agency. I'm a proud Georgia Southern graduate, live in the Atlanta area, and enjoy golfing, spending time outdoors, and making memories with my three kids.

Giving back to our community is an important part of who we are. Our agency proudly supports Roswell Alive at 5, sponsors local football and softball teams, and stays actively involved in school activities throughout the community.

Our agency offers health benefits, a 401(k), licensing costs paid up front, unlimited time off for our sales team, 12 paid days off annually for our service team, and quarterly team outings and holiday celebrations. We believe in rewarding hard work while creating opportunities for long-term growth and maintaining a healthy work-life balance.

Our culture has a fun, energetic, and team-oriented vibe. We enjoy spending time together both in and outside of the office, but we also have high expectations for performance and accountability. I'm looking for someone who is a self-starter, motivated to succeed, and eager to grow. We provide plenty of opportunities, but we're looking for people who are ready to take initiative and build a rewarding career.

ROLE DESCRIPTION:
As an Account Representative for Luka Cline - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs. 
• Establish customer relationships and follow up with customers, as needed. 
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.