Student Accounts Manager

Student Accounts Manager

Reporting to the Director of Student Accounts, the Student Accounts Manager supports the accurate and timely administration of student billing, accounts receivable, collections, and refunds. This is a hands-on role focused on execution, day-to-day operational management, and ensuring compliance with established policies and regulatory requirements within a higher education environment.

Responsibilities include:

• Manage day-to-day student accounts operations, including billing, collections, payment posting, refunds, and account maintenance.
• Review and analyze student accounts, credit balances, and refund eligibility in accordance with federal regulations and school policies.
• Process and release student refunds, ensuring accuracy, proper documentation, and compliance with internal controls.
• Analyze and update Student Health Insurance billing, including required adjustments and prorated credits.
• Manage billing, charges, and reporting for special and non-standard programs, including Study Abroad and other international programs.
• Ensure accurate and timely posting of student payments, third-party payments, and vendor receivables.
• Apply and follow established school policies related to receivables, billing, and collections.
• Analyze outstanding balances and assist in resolving delinquent accounts within established guidelines.
• Clear students for registration and other activities upon receipt of payment or approved payment arrangements.
• Maintain invoicing and collection schedules for all student receivables.
• Maintain and update student payment plans, including coordination with third-party vendors and internal agreements.
• Coordinate with the Financial Aid Office to support accurate posting of loans, scholarships, and other aid.
• Perform monthly reconciliations of assigned general ledger and student accounts and assist with related journal entries as needed.
• Assist with year-end close and audit activities related to student accounts and accounts receivable.
• Respond to student inquiries regarding tuition charges, fees, billing statements, and account balances in a professional, customer-focused manner.
• Coordinate with campus partners including the Registrar, Financial Aid, Admissions, Residential Life, Development, and Finance/Accounting to support accurate records and efficient workflows.
• Assist Finance and Accounting with escheatment processes related to unclaimed student refunds.
• Participate in process improvements and initiatives related to the Student Accounts Office.
• Perform other duties and special projects as assigned.

Required:

• Bachelor's degree in accounting, business, or a related field.
• Three to five years of experience in a Student Accounts, Bursar, or higher education finance environment required.
• Intermediate accounting knowledge with demonstrated ability to analyze accounts and transactions required.
• Experience with student information systems and student accounts receivable processes, including billing, payments, collections, and refunds required.
• Ability to manage deadlines, prioritize work, and handle multiple responsibilities in a fast-paced environment.
• Effective verbal and written communication skills, with the ability to interact professionally with students, staff, and external partners.
• Ability to maintain confidentiality and comply with FERPA requirements required.
• Proficiency in Microsoft Office, including Microsoft Excel.

Preferred:

• Experience with Ellucian Colleague or a comparable student information system
• Experience supporting audits or year-end financial close activities.
• Experience in use of ACI Payments or other payment processing platform.

Remote capabilities:

• This position is eligible for a hybrid schedule, requiring a minimum in-office presence of four (4) days per week during the academic year when classes are in session and during exam periods. During the summer and academic breaks, when classes are not in session and exams are not being administered, a minimum of three (3) days per week of in-office presence is required.

Travel:

• No travel is required.

Brooklyn Law School has an excellent benefits package that includes sick, personal and vacation paid time off, a generous retirement plan, dependent tuition scholarship Pre K- undergraduate college and additional summer Friday PTO.

Affirmative Action/EEO statement

It is the policy of Brooklyn Law School to be impartial in the treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, religion, color, natural origin, citizenship status, gender, age, veteran status, disability, marital status, union affiliation, political affiliation, sexual orientation or preferences or any other legal protected status.