Manager, Technical Support Engineer

Salary: $145,747 - 300,067 per year Requirements:

• We look for 2+ years of people management experience leading client-facing technical teams, in addition to roughly 5+ years of overall support, solution, or partner engineering experience.
• We prefer a background in Ad Tech, MarTech, or eCommerce.
• We need strong hands-on technical capability, including writing and reading complex scripts for data manipulation and API integrations, working with Python or shell scripting, using SQL and data analysis, and troubleshooting multi-system integrations.
• Familiarity with our tooling stack such as SQL, Presto, Spark, Tableau, Superset, Postman, Bruno, Kibana, GitHub, Sourcegraph, Airflow, and AI agents or MCPs is a plus.
• We value a track record of balancing team health and metrics with advertiser and partner outcomes.
• We need the ability to operate effectively in ambiguity, make timely and high-quality decisions, and manage stakeholder relationships.
• We seek excellent written and verbal communication skills, along with strong client-facing and executive presence.
• We look for candidates who can use AI to improve work quality and decision-making, and who will champion experimentation with AI across the team.
• We require candidates to be based in New York City or Chicago, with the role operating remotely or in a hybrid setup.

• We lead, coach, and develop a regional team of Partner and Support Engineers, set clear goals, and hold the team accountable while stepping in hands-on when needed.
• We manage performance, give real-time developmental feedback, and support career growth through coaching, exposure, and stretch assignments while fostering an inclusive and psychologically safe environment.
• We own advertiser and partner relationships, objectives, and metrics across segments, including Tier 1, Enterprise, Tier 2-3, and SMB accounts, and collaborate with cross-functional stakeholders to deliver user-focused solutions.
• We help expand support coverage into new customer segments and products, adapting our support model and validating improvements in practice.
• We lead key team programs by defining scope, milestones, and success measures, then driving execution with the team.
• We serve as the escalation point for complex, high-severity, cross-system technical issues and directly engage in the most difficult cases when needed.
• We partner with Product, Engineering, Sales, and Partnerships to identify, prioritize, and address the needs of tiered advertisers and Martech or Business partners.
• We establish and monitor metrics such as adoption, onboarding, product usage, quality, and SLAs, then drive continuous improvement through coaching and targeted initiatives.
• We share insights from priority clients with Product and Engineering to help shape the API product roadmap.
• We stay sufficiently hands-on to guide the team on API integrations, debugging, and data investigations, and we step into complex issues to coach in real time.
• We champion AI-driven solutions and automation to scale support and improve operational efficiency.
• We communicate clearly and concisely with all levels of leadership and join client-facing discussions with Sales or Business Development when needed.

• AI
• AI Agents
• Airflow
• API
• GitHub
• Support
• Kibana
• Postman
• Python
• SQL
• SMB
• Spark
• Tableau

More:

We are Pinterest, a platform where millions of people come to discover creative ideas, explore new possibilities, and plan meaningful moments. Our mission is to inspire everyone to create a life they love, and we believe that starts with the people who build our product. We offer a flexible, inclusive, and inspiring work environment, and this role sits within a regional technical support organization supporting advertisers and Martech or Business partners across Pinterest products and APIs. The position is based in the US, with a commutable-distance requirement to our Chicago, IL or New York City offices for occasional in-person collaboration. The role is remote or hybrid, is not eligible for relocation assistance, and includes base salary plus equity eligibility.

last updated 33 week of 2026