Billing Operations Specialist I

Billing Operations Specialist I

Job Category: Customer Operations

Full-Time

Hybrid

Corporate Headquarters 1415 State St Ste 1600 Richardson, TX 75082, USA

Description

Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non-standard personal auto policies. It serves drivers nationwide by providing minimum-limits personal auto coverage, making insurance more accessible to a broader market. In 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries, making a significant milestone that strengthened GAINSCO's ability to grow and expand its reach in the personal auto industry market while continuing to build on its decades of specialized expertise.

Join a team that is dedicated to supporting your professional growth and long-term success.

At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart.

If you're seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us.

GAINSCO is seeking a Billing Operations Specialist I to support billing processes, policy updates, and customer service activities across multiple channels. This role combines transaction processing, reporting, and customer support, ensuring accuracy, compliance, and a positive experience for insureds and agent partners (Independent Agents, State Farm Agents, and GAIA channels).

What does a Billing Operations Specialist do at GAINSCO?

• Service and update policies using AS400 and Duck Creek Policy & Billing systems.
• Post incoming payments from insureds and agents into the billing system.
• Process refunds, including voids, stop payments, and check issuance.
• Reconcile and verify policy and billing transactions for accuracy.
• Support Customer Service requests by processing: adjustments, policy transfers, and fee reversals.
• Review and process daily policy exception reports.
• Send refunds and correspondence via certified mail when required.
• Partner with Financial Accounting on unclaimed property activities.
• Provide overflow support to the call center by handling inbound inquiries from agents and insureds.
• Deliver prompt, accurate, and professional service.
• Assist with additional processing tasks and team support as needed.

What is required?

Education:

• High School Diploma or Equivalent.

Experience:

• Prior experience as a Customer Service Representative in a call center environment is required.
• Prior experience within the Accounts Receivable department is preferred.
• Auto insurance industry experience is preferred.
• Proficiency in basic math and data validation.

Skills and Abilities:

• Strong attention to detail and accuracy when processing financial transactions.
• Strong computer skills; comfortable navigating multiple systems simultaneously.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work both independently and collaboratively.
• Strong problem-solving skills; able to identify and escalate issues appropriately.

Training:

• 4 weeks of training: In office daily, 8:00 AM 5:00 PM schedule.

What else do you need to know?

• Hybrid role, work hours between: 7am- 5pm. WFH 3 days a week.
• Excellent benefits package: medical & dental, vision insurance, life insurance, short term, and long-term disability insurance
• Parental Leave Policy
• 401K + Company Match
• PTO + Paid Company determined Holidays.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.