Scheduler - LV Durango Family Med Cl - Full Time 12 Hour Rotating Shifts (Non-Exempt) (Non-Union)

Job Overview The Scheduler will be the first point of contact for all patients, providing a consistent superior customer service experience in accordance with the Center's mission and vision. Key Responsibilities Demonstrate excellent customer service techniques, greet participants and families, and confirm patient identity and eligibility. Obtain required signatures from patients and schedule appointments. Answer patient calls, clarify patients' needs and desires, and provide benefit plan and eligibility information to participants, providers, unions, employers and others. Check in patients at the front desk, schedule appointments, and confirm appointment details with callers for accuracy. Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate. Answer telephone promptly and in a polite professional manner; direct calls to other departments as needed and know when to escalate calls. Maintain all delegated worklists (tasks) through the electronic medical record. Use sound judgment in handling calls, especially with upset patients. Perform duties as care coordinator when assigned and other duties as assigned. Required Qualifications High school diploma or equivalent. Understanding of medical terminology. Ability to interview patients and interface with physicians, nurses and other professional staff. Preferred Qualifications One (1) year of experience in a customer service role, preferably in a medical environment. Licenses / Certifications Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. Compensation The hourly rate range for this position is $17.50 - $27.01. Equal Opportunity Statement USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. #J-18808-Ljbffr Dormont Manufacturing Co