IT Support Specialist
$25 - $30 per hourRobert Half
Technical Support SpecialistWe are seeking a Technical Support Specialist to join our Tier 1 helpdesk team and serve as the first line of support for employees across the organization. This position handles day-to-day technical assistance needs, including basic troubleshooting for hardware, software, mobile devices, and network connectivity. The ideal candidate brings strong customer service instincts and a willingness to learn in a fast-moving environment.LOCATION: DALLAS, TXDURATION: 6 MONTH CONTRACT TO HIRERATE: $25-$30/HOURResponsibilities:Serve as the initial point of contact for technical issues submitted through phone, email, or support channels, addressing routine hardware, software, and access concerns.Troubleshoot end-user problems and escalate advanced or unresolved issues to higher-level support teams when needed.Record detailed notes, resolutions, and updates in the ticketing system to maintain accurate documentation.Assist with software deployments, updates, and basic configuration tasks across Windows, macOS, and mobile devices.Help educate users on standard IT practices such as VPN usage, email setup, and basic security guidelines.
Vacancy posted 5 hours ago
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