Manager, Patient Access & Pre-Access

Responsibilities Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks necessary to ensure compliance and excellent customer service. Assists Patient Access Manager with day-to-day operations. Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training for staff. Monitors daily productivity and communicates with staff. Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedules in accordance with organizational policies. Minimizes overtime while maximizing productivity. Responsible for upfront collection process tracking and monitoring. Assigns goals and provides coaching and corrective action as appropriate. On-call rotation which includes days, nights, and weekends as necessary. Conducts staff training, education, and development. Requirements 1 to 3 Years Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR) 2 Year/Associate degree or 4 year/Bachelor’s Degree 2-3 years of supervisory experience in healthcare or business field preferred Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office. Knowledge of registration, insurance, scheduling, and/or verification and hospital billing Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI #J-18808-Ljbffr Jobtailor