Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative (CSR)Company: Triangle Dies & Supplies (DFC Manufacturing Group)Location: Brooklyn Park, MNJob Type: Full-time | Hourly (Non-exempt)About Triangle Dies & SuppliesTriangle Dies & Supplies is a long-standing manufacturer of steel rule cutting dies and die supplies that supports packaging and converting customers with specialized tooling solutions. We're known for delivering responsive service, strong product knowledge, and dependable turnaround times. As part of the DFC Manufacturing Group, we offer stability, growth, and the support of a broader manufacturing network.If you enjoy being the key connection between customers, sales, design/CAD, and production-and you thrive in a fast-paced, deadline-driven environment-this role is for you.Position SummaryThe Customer Service Representative (CSR) is responsible for coordinating customer orders from start to finish while ensuring accuracy, clear communication, and on-time delivery. You will serve as the primary point of contact for customers and sales reps, working closely with internal teams to keep jobs moving smoothly through the production process.Key ResponsibilitiesServe as the primary contact for customers and sales reps regarding specifications, pricing, and order statusReview incoming orders and customer-provided materials for completeness and accuracy; verify details and approvalsCoordinate job scheduling with internal production teams and outside vendors as neededCommunicate proactively throughout production to resolve issues, confirm details, and ensure customer satisfactionEnter orders, maintain job records, and manage priorities/logs to support on-time completionPartner with design/CAD teams on artwork coordination, revisions, and file readinessPrepare packing slips and shipping documentation; provide invoicing details to Accounts ReceivableSupport additional customer service and administrative tasks as needed to keep operations running smoothlyQualificationsHigh school diploma or equivalent required (Associate degree preferred)3–5 years of customer service experience (manufacturing or printing/packaging environment preferred)Strong attention to detail and organization; ability to manage multiple priorities and deadlinesExcellent communication skills (phone, email, and in-person) with a customer-first mindsetProficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn order entry/ERP systemsHelpful but not required: ability to read/interpret blueprints or CAD drawings; comfort with basic math and problem-solvingWork EnvironmentThis role is primarily in an office setting within a production environment. You may occasionally interact with the plant floor and production teams. The work is deadline-driven and requires accuracy, responsiveness, and professionalism.