Manager, AI-Driven Workforce Strategy & Capacity
Guardant Health
Guardant Health is seeking a Manager, Workforce Strategy & Capacity Planning to build a scalable, data‑driven workforce system across BPO and internal operations, shaping demand with escalation reduction, AI, and self‑service initiatives. The role translates RCA insights into staffing actions to reduce escalations, improve FCR, and optimize cost, with a hybrid work model and cross‑functional collaboration with Finance and Operations. #J-18808-Ljbffr Guardant Health
Vacancy posted 2 days ago
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