Product Operations Lead

Product Operations Lead

Valon is rolling out its AI-powered platform to enterprise clients operating in a highly regulated, operationally complex industry. We are building a dedicated Product Operations function that ensures customers have a seamless, reliable, and intuitive experience with ValonOS during and after implementation.

As a Product Operations Lead, you will operate as a horizontal force across Product, Engineering, and Customer teams. Your role is to design and own the mechanisms, frameworks, and feedback loops that turn real-world usage into durable product insight. Rather than focusing on a single product area, you'll work across the breadth of ValonOS, identifying cross-cutting patterns and shaping how the company operates, builds, and ships product.

This role is ideal for someone who thrives in ambiguity, thinks in systems rather than tickets, and wants to influence product direction through leverage instead of org charts. You'll be trusted to independently identify the highest-impact problems, define structure where none exists, and drive improvements that raise the bar for product quality, reliability, and customer experience across Valon.

Responsibilities

Build & Own Scalable Product Operations Systems

• Design and evolve the core Product Operations frameworks that allow Valon to learn from production at scale, including user acceptance testing, data migration testing, etc.
• Identify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas.
• Operate horizontally across ValonOS, focusing on cross-cutting patterns rather than isolated customer or feature-level issues.

Drive Product Quality, Reliability & Release Learning

• Lead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes.
• Partner with Engineering and FDA to improve issue definition, incident response, and long-term prevention.
• Own and refine how Valon validates product readiness and learns from releases through alpha testing, rollout feedback, and post-launch analysis.

Influence Product Direction Through Insight & Leverage

• Act as a senior systems-level partner to Product and Engineering, translating real-world usage, operational complexity, and regulatory nuance into clear product implications.
• Synthesize signals across customers, data, and incidents to surface risks and opportunities that inform roadmap and prioritization decisions.
• Operate as a force multiplier by creating artifacts, documentation, and processes that raise the bar for product quality and decision-making across the organization.

Ideal Background

• 4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
• Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
• Technical curiosity—you're eager to learn SQL or work with data to understand product behavior.
• Clear communicator who can translate between technical teams and end users with ease.
• High sense of ownership, reliability, and urgency in driving issues to full resolution.
• Comfort partnering closely with product managers and engineers, and contributing to product thinking.

Bachelor's degree required.

Nice to Have

• Experience supporting or implementing enterprise SaaS products.
• Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare).
• Familiarity with incident management, workflow tools, or customer support platforms.

Benefits

• Compensation: competitive salary plus a meaningful stake in the company via equity, and 401k plan.
• Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Generous time off: flexible paid time off, sick days, and 11 company holidays
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition