Computer Support Specialist

Job Title

Job Overview: Pay Range: $22hr - $24hr

Responsibilities

• Maintain MARO OALTC nursing home staff breakdown database for NYC, Central Islip and New Rochelle offices.
• Run and distribute weekly iQIES (federal database) reports.
• Process AOR/DON/Medical Director changes for the NYS Provider Directory.
• Maintain database of general nursing home facility complaint and recertification files.
• Create survey shells for recertification and complaints.
• Create enforcement cases in iQIES as necessary.
• Perform routine data systems maintenance as well as data validation and data verification for complaint backlog.
• Serves as liaison between field and administrative surveillance staff and IT staff as needed.
• Monitors IT ticket submissions on behalf of the Regional Area Office Director.
• Assist the Area Office Director with data analysis, data reporting, and project management functions in support of Bureau operations.
• Provide various aspects of general computer support.
• Provide training and support for DOH staff, applicants, and consultant representatives as needed.
• Assist with process improvement efforts via the development of new/improved technology tools and workflow automation designed to reduce manual effort and increase efficiency.
• Collaborate and coordinate with other DOH Bureaus, Centers/Divisions, and Offices, and other State Agencies, as applicable.
• Other duties as assigned.

Minimum Qualifications

• Associate degree, or higher. Experience in creating and maintaining databases.
• Advanced knowledge of Microsoft Office (specifically Excel, SharePoint and Lists). Experience with data analysis and data reporting.
• Excellent organizational, interpersonal, and communication skills (written and verbal). Strong attention to detail.
• Ability to work independently and handle multiple, shifting priorities.