Service Technician I - IT Help Desk

Overview The IT Service Technician uses specialized knowledge & skills to perform hardware support and repairs for user departments across the company. The IT Service Technician resolves hardware, software, and communication problems/conflicts/defects. Position Location & Shift Information This is a remote-based position within the Continental US. 10am-7pm CST shift Responsibilities Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals Provide advanced hardware technical assistance and support Troubleshoot and resolve system hardware, software, and communications failures and conflicts Install, integrate, and configure new computer systems and hardware for users Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures Review, prioritize, and process problem reports; document the progress of projects. Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing Assist in multiple audits: Quarterly system access, software, licensing Maintain a high-level quality of customer service standards in dealing with and responding to questions. Perform other job-related duties as assigned. Follow Procedures for call length, and escalation process Resolve Tickets to meet set SLA’s Qualifications Education: High School graduation or equivalent is required Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred Experience: 1-2 years PC maintenance/repair, application software support Knowledge of Microsoft Office software products required Software and hardware certifications a plus Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework Retail pharmacy operations desirable Experience working in a corporate business environment desirable Knowledge, Skills and Abilities: Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals. Knowledge of a wide range of computer systems software, applications, hardware, and communications. Ability to simultaneously coordinate and complete multiple projects. Knowledge of advanced computer-troubleshooting techniques. Ability to diagnose the nature and extent of a wide range of computer problems. Ability to install and configure computer systems, hardware, and peripherals. Ability to make administrative/procedural decisions and judgments. Knowledge of customer service standards and procedures. Demonstrated leadership potential. Demonstrated ability to be self-motivated with a positive attitude. Demonstrated ability to mentor co-workers to help the team succeed. Benefits At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes. Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including: Comprehensive mental health and wellbeing resources Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums Company-paid basic life/AD&D, short-term and long-term disability insurance Rx, dental, vision, other voluntary benefits, and FSA Employer-matched 401k Plan Industry-leading PTO plan And more! Compensation: $20 - $24.50/hr *Actual compensation may vary based on factors such as experience and skills. Final compensation will be determined through a comprehensive evaluation of each candidate’s qualifications and alignment with role expectations. VytlOne (formerly Maxor) is an EOE, including disability/vets #J-18808-Ljbffr