Coordinator, Patient Support Services

Coordinator, Patient Support Services

The Department of Medicine Fannin Tower cardiology is seeking a Coordinator, Patient Support Services with experience scheduling patient office visits, surgeries, tests and procedures. This candidate will also provide administrative support to faculty and the education program.

Job Duties:

• Acts as liaison between patients and surgical facility.
• Obtains surgical and clinical pre-authorizations.
• Coordinates patients' ancillary appointments.
• Answers patient calls and questions regarding surgeries.
• Enters orders for patient tests and obtains proper paperwork.
• Corresponds with patient's referring physician as needed.
• Reviews referral data and ensures all referral loops are being closed in an effective and timely manner.
• Provides administrative support for physicians as needed.
• Handles confidential documents.
• Supports faculty and physician recruitment activities.
• Answers help line calls and assists patients with questions.
• Answers help line email and assists patients with questions.
• Provides administrative support to faculty and the education program.
• Performs other job-related duties as assigned.

Minimum Qualifications:

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications:

• Patient scheduling experience.
• Insurance verification experience.

Work Authorization Requirement: This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.