Service Coordinator - Maintenance

Job Description

Job Description

About Us:

Formed in 1924 Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man’s entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowan’s state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.

Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team.

Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing.

Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun.

Our Mission:

At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.

Our Vision:

Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.

Our Values:

• S afety of our team drives every decision we make.
• A n entrepreneurial spirit fostered by healthy work environments.
• F iscal responsibility
• E xceptional Customer service

Cowan Culture:

At Cowan Systems LLC, our most valuable strength is our people – with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team.

Job Summary:

The Maintenance Service Coordinator will report to the Manager of Fleet Services. The Maintenance Service Coordinator plays a crucial role in ensuring the smooth execution of maintenance services within an organization. This role involves coordinating service requests, scheduling maintenance activities, and liaising with maintenance technicians and external service providers. The ideal candidate should have excellent organizational and communication skills, be detail-oriented, and possess a strong understanding of maintenance processes. Effective communication and collaboration with various departments, including logistics, maintenance, and procurement, are essential for success in this role. Additionally, staying updated on industry trends and technological advancements is crucial for implementing best practices in tire management.

Responsibilities:

1. Service Request Coordination:
   1. Receive and process maintenance service requests from various departments.
   2. Prioritize and schedule service appointments based on urgency and operational requirements.
   3. Maintain a comprehensive record of service requests and their status.
2. Scheduling and Planning:
   1. Coordinate with maintenance technicians to schedule preventive and corrective maintenance tasks.
   2. Develop and maintain a master schedule for routine maintenance activities.
   3. Ensure efficient allocation of resources and timely completion of tasks.
3. Communication and Collaboration:
   1. Act as a liaison between internal departments and external service providers.
   2. Communicate maintenance schedules and updates to relevant stakeholders.
   3. Collaborate with technicians, vendors, and other teams to address and resolve service-related issues.
4. Documentation and Reporting:
   1. Maintain accurate records of maintenance service activities, including work orders, completion reports, and feedback.
   2. Generate reports on maintenance service performance and key metrics as needed.
   3. Provide documentation for billing purposes and maintain financial records related to maintenance services as needed
5. Quality Assurance:
   1. Monitor the quality and efficiency of maintenance services.
   2. Conduct follow-up inspections to ensure that completed work meets established standards.
   3. Implement improvements to enhance the overall quality of maintenance services.
6. Customer Service:
   1. Provide excellent customer service by addressing inquiries, concerns, and feedback related to maintenance services.
   2. Collaborate with customer representatives to understand specific needs and expectations.

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the position. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements:

• High school diploma or equivalent; additional education/certification in a relevant field a plus.
• Proven experience in coordinating maintenance services or a related field.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with maintenance scheduling software or tools.
• Basic knowledge of maintenance processes and terminology.
• Experience using TMT (Transportation software) is a plus.
• Self-motivated, hardworking, and reliable individual
• Proficient using the computer and MS Office (Word, Excel, Outlook)
• Effective communication and organizational skills
• Ability to build and maintain relationships
• Customer service oriented.
• Truck/Trailer maintenance knowledge is a plus.

Competencies:

• Ability to prioritize and multitask in a fast-paced environment.
• Problem-solving skills and the ability to make quick decisions.
• Familiarity with safety regulations and protocols.
• Proficiency in using relevant software, such as Computerized Maintenance Management Systems (CMMS).

Employee Benefits:

• $30-$32 per hour (Depending on knowledge & experience)
• Full benefits - Medical, Vision, and Dental
• Life, Short- and Long-Term Disability
• PTO (sick & vacation) and 401K