Administrative Specialist, SSA

Administrative Specialist

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking an Administrative Specialist to provide administrative and technical support for the Services and Support Administration Division, primarily supporting the functions of Intake & Eligibility. The nature of work will include, but is not limited to the following:

• Organize and maintain data systems which will allow for efficient management of various information and records pertaining to the Services and Support Administration Division primarily related to Intake and Eligibility and including some aspects of Family Supports.
• Answer phone calls and respond to initial correspondence directed to Cuyahoga DD Intake. Provide excellent customer service to individuals seeking services and supports and their families, demonstrating empathy and understanding as appropriate. Gather initial information in order to triage calls and identify situations which may need immediate assistance. Explain the application and eligibility process and provide information about community resources that may benefit callers.
• Process all eligibility applications received by Intake and create / update individual records in database systems. Assign and route individuals contacting Intake to appropriate eligibility staff. Assist with assignments to Support Administration, Family Supports, or other departments following eligibility determinations.
• Send correspondence related to Intake and Eligibility, including welcome information, information about staff assignments, information about Family Supports Program, and eligibility determinations.
• Maintain effective communication and work cooperatively with Eligibility staff. Provide support when needed with various aspects of the eligibility process including things like scheduling assessments, talking to individuals/families, and providing status updates, resending correspondence, etc.
• Accurately and thoroughly update and maintain records in electronic records systems including Gatekeeper, On-Base and the Ohio Department of Developmental Disabilities (DODD's) IDS system in order to ensure date integrity. Run and modify routine reports and follow up as appropriate, including program and assignment closures. Report trends or patterns to management team in order to determine whether timeline adjustments are needed.
• Perform clerical/receptionist duties including scanning, faxing, filing, mailing etc. related to the eligibility process and manage/maintain general office equipment and supplies for the Intake and Eligibility staff.
• Perform other duties as assigned.

Frequent personal contact requiring excellent customer service skills; telephone calls and written communication with Cuyahoga DD staff, individuals, families, providers, generic community service agencies, and county and state agencies.

Due to the need to serve the individuals and families in Spanish, we are actively seeking candidates who are fluent in both English and Spanish, as the candidate would need to be able to communicate in both languages verbally and in writing. However, we will consider all candidates, bilingual is not a required qualification, only a preference.

Fantastic benefits:

• Over 40 paid days off a year, including holidays.
• A great government Pension through Ohio PERS.
• Low Cost Major Medical insurance.
• Free Dental, Vision Life, and Temporary disability Insurance
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Mileage Reimbursement at the IRS rate.
• Working here qualifies for the Public Service Loan Forgiveness program.
• Flexible Spending Account
• Tuition Reimbursement
• Annual Pay Increases, and so much more.

The salary listed in the header is the base salary for any employee hired into Pay Schedule B. The actual starting salary will be determined based on many factors including the experience brought by the candidate. However, it is Cuyahoga DD's intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints and the total compensation package will include extensive paid time off, low cost healthcare, and more.

Qualifications

• High school diploma or GED.
• Five years of secretarial or administrative experience.
• Three years of computer applications experience Microsoft office suite.
• Education in secretarial or business school beyond high school desirable.
• Familiarity with Gatekeeper and DODD's IDS systems preferred.
• Bilingual Spanish candidate preferred, but not required.
• Follow the instructions in the applications procedure noted below.

Application Deadline: Open until filled.

Notice: This position does NOT require that candidates have a driver's license as there is no driving on work time. However, the screening questions you will be asked to complete will ask about a driver's license because 99% of our jobs do require one. Simply answer N/A. We will not be looking for any driving credentials for this position.

Application Procedure :

• All applicants must apply ONLINE.
• External applicants are required to upload a resume that shows a detailed work history. Also, you are strongly encourage to upload a cover letter that outlines the reason you are interested and how you believe you are qualified for this position. The resume is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume. You are also encouraged to upload a cover letter that outlines your interest in this position. Resumes and letters are uploaded on your profile page once you apply for this position. Failure to provide a resume that outlines your work history will remove you from consideration.
• Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position.
• All candidates are asked to create an online profile and you may be asked to answer a series of questions.
• Immediately after applying, you will receive a confirmation of receipt by email. If you do not receive that email, check your spam folder. For any further questions about the application process, see the FAQ link below.

Equal Opportunity, Diversity, and Inclusion: The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person's sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation.

Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.

Privacy and Security Notice: By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.

Individuals who may need assistance with the application process should contact Human Resources.

Questions for HR: Review answers to our FAQs here: FAQS and How to Contact H.R.

Background Checks Disclosure: All tentative job offers are made with the understanding that prospective new employees pass a drug test and criminal records check prior to being hired. For a list of disqualifying criminal offenses please see the rule HERE.

Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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