Front Desk Agent

Front Desk Agent We are looking for a new Front Desk Agent for The Hotel Zags. Position requires availability for afternoon and evening shifts, including Sunday and Monday nights. Stylish, inviting, and convenient to lively local attractions, The Hotel Zags is an oasis all its own, offering a hospitality experience enlivened by natural beauty and the quirky culture of the city around it. Boutique in size and independent in nature, The Hotel Zags is located in the Fountain District, a hidden gem of Portland's downtown district. From its vibrant color schemes, modern furnishings, and large picture windows that perfectly frame views of the city and the hotel’s courtyard, the hotel brings the outdoors inside. Designed with stone‑covered walkways, the hotel entrance is also framed by a Living Wall robust with plant life to mirror the nearby Columbia River Gorge. Though the property has a style and energy all its own, The Hotel Zags is all about the city around it. Responsibilities Greets and completes established check‑in procedures for arriving guests on a daily basis, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check‑out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash‑handling methods and established procedures to present the customer with timely and precise hotel charges upon check‑out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in‑house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake‑up calls, and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Education / Formal Training High School diploma or equivalent. Experience None required. Knowledge / Skills Must have high school graduate level mathematical aptitude, know standard cash‑handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing; bending/kneeling—repeated bending and kneeling required while filing. Mobility—must be able to reach all areas of hotel to assist clients. Occasional standing and carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate‑controlled workstation under fluorescent lighting. Work inside 95% of the time. Benefits Medical, Vision, Dental and Retirement Benefits Paid sick time and eligibility to apply for Paid Leave Oregon Employer covers up to 70% of medical insurance premiums with wellness credit Employer contributes toward dental insurance premiums, vision insurance 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period Health Savings Accounts (HSA) with qualifying medical plans and up to $1,000 company contribution Health, Dependent and Commuter Flexible Spending Accounts (FSA) Company‑paid Basic Life and AD&D insurance coverage, with option for supplemental coverage Short‑term and long‑term disability insurance coverage Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance WINFertility guidance for those enrolled in Sage medical plan $50 TriMet monthly subsidy Calm Health Application Subscription Employee assistance program Paid time off for vacation, sick time, and holidays Tuition Reimbursement up to $2,000 per calendar year Great discounts on Hotels, Restaurants, and much more Employee Referral Bonus Program—up to $1,000 per referral About the Company Sage Hospitality Group #J-18808-Ljbffr