Facilities Coordinator

Facilities Coordinator – JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Coordinator will provide critical support to the Site and/or Assistant Facility Managers with operational activities spanning maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, and occupancy services. In this role, you will proactively develop and maintain client relationships while ensuring that expected service levels are consistently achieved. You'll be an essential part of our team, supporting a dynamic workplace environment and contributing to JLL's commitment to operational excellence.

Service Delivery

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success
• Conduct daily walkthroughs to ensure a clean and organized office environment
• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service
• Identify opportunities for improved operation and service excellence, making recommendations and conducting site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Provide a safe workplace through regular monitoring and proactive issue resolution
• Schedule and manage repairs and maintenance, minor works and other work requests, tracking all items to completion
• Provide information and direction to vendors, facilities staff and other service providers to ensure excellent coordination and execution of work with minimal disruption
• Assist in the procurement of vendors and services as required
• Coordinate the delivery of site amenities including fitness facilities, food services, massage services, transportation, and moves
• Act as the site key point of contact for facility-related inquiries
• Provide coordination and support for events, meetings and conference facilities
• Perform additional duties including reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations, and management of building access passes
• Support safety and security initiatives across the site
• Update and maintain accurate records and official documentation for the site(s) including web pages and other systems
• Support JLL operations including moves/reconfigurations, events, reception, and building operations
• Maintain and propose emergency response plans including evacuation procedures, implementation of after-hours emergency response, and environmental health and safety protocols.

Client Relationship Management

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service, as reflected by client feedback
• Coordinate site operations in accordance with all agreed policies, procedures and contract scope

Required Qualifications:

• Excellent communication, organization and problem-solving skills
• Ability to work independently with little supervision and effectively deal with stressful situations
• Self-motivated; confident, energetic and flexible
• Proficiency in a range of information technology tools and platforms

Preferred Qualifications:

• Prior experience in facilities, property management, hospitality or related fields
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services
• Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system)
• FMP (Facilities Management Professional) certification
• Minimum 2 years of experience.

Schedule: Monday to Friday from 7AM to 4PM.

Location: Cambridge, MA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

59,400.00 – 78,160.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site –Cambridge, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay