Radiology Front Desk

Radiology Receptionist/Scheduler

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

Supervisor: Radiology Manager

Hours per week: 40/Non-Exempt (Monday - Friday 8:00am - 5:00pm)

Department: Radiology

Hiring bonus: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

Primary function: To greet patients, provide patients with correct paperwork, schedule exams and process all appropriate paperwork for the Radiology Department.

Duties and responsibilities: (Essential functions)

• Receive and check in patients. Ask patients to fill out necessary paperwork, review and sign as needed.
• Answer multiple telephone line and handle inquiries and messages appropriately.
• Process appropriate paperwork for all radiology exams and notify technologists when patients are ready for their exam.
• Schedule radiology exams for the patient in person or over the phone with explanation of appropriate preparation information.
• Sort and organize various paperwork and records.
• Check referral status of CT and MRI Patients and notify referral coordinators of missing authorizations, as appropriate.
• Maintain adequate level of supplies.
• Confirm upcoming appointments by phone and document in EHR.
• Assist Radiologists and Technologists with Clerical duties such as retrieval of outside images and paperwork, and internal prior exams as needed.
• Audit Radiology Orders for accuracy and call to schedule patients with outstanding orders.
• Audit all outstanding Radiology orders and notify ordering physicians of expiration of orders or patient non-compliance.
• Maintain clean and organized work area.
• Check voice mail and return calls as needed.
• Assist technologists with patient lifting and other duties as needed.
• Participate as an active team member in a patient-centered medical home.
• Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.
• Work in a cooperative manner with management/supervision, coworkers, customers and vendors.
• Abiding by company policies.
• Maintain regular, in person, work attendance and punctuality, as scheduled.

Equipment used: Computer software programs including PACS, Electronic Health Record (EHR), and Microsoft windows. Light notification system Phone system

Requirements: High School Diploma or equivalent

Preferences: Previous clerical experience Knowledge of medical terminology Understanding of Radiology terminology, procedures, and patient flow Capability of effectively working on more than one task without a reduction in the quality of work and service performed Ability to maintain a professional demeanor and to work as a strong member of a team, values team success Shows an interest in taking action to increase his/her knowledge and development as an employee Keyboarding skills Proficiency in Microsoft Windows Organizational skills and ability to prioritize work flow Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone Competency in language, grammar, and spelling Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations Ability to react calmly and effectively in emergency situations and to work under pressure Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision Compassionate, patient and tactful Contributes to an environment where people feel valued Strong patient assessment ability Skill in establishing and maintaining effective working relationships with patients and staff

Compensation and benefits (Benefits eligibility begins at 20hrs/wk): 401k plan with employer contributions up to 5% annually Roth IRA Comprehensive Medical, Dental and Vision insurance Flexible Spending Account Health Savings Account Company provided $10K Group Life/AD&D insurance Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity Norton Identity Theft Protection (optional) Pet Insurance (optional) 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE) One paid Wellness day per year Seven paid holidays, and 1 partially paid holiday (mid-day closure) Employee Assistant Program