Project Program Associate Director

Project Program Associate Director

NTT DATA's client is currently seeking a Project Program Associate Director to join their team in Worcester, Massachusetts (US-MA), United States (US). We are seeking an experienced and highly organized Program Manager to lead and oversee production support operations across multiple applications, platforms, vendors, and cross-functional teams. This role will be responsible for driving operational excellence through incident management, SLA compliance, security and risk mitigation, technical debt governance, metrics reporting, client engagement, and end-to-end coordination among internal and external stakeholders. The ideal candidate will serve as the primary operational leader, ensuring system stability, service reliability, continuous improvement, and effective communication between business stakeholders, technology teams, and third-party vendors.

Key Responsibilities:

• Production Support & Incident Management
• Service Level Agreement (SLA) Management
• Technical Debt Management
• Security Vulnerability & Risk Management
• Metrics, Reporting & Governance
• Client & Stakeholder Management
• Cross-Team & Vendor Coordination
• Continuous Improvement & Operational Excellence

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or related field
• 8+ years of experience in IT Program Management, Service Delivery, Production Support, or Operations Management
• Strong experience managing large-scale production support environments
• Proven experience with incident management, problem management, and change management processes
• 8+ years of Experience managing multiple cross-functional teams and vendors
• Strong understanding of application support, cloud platforms, infrastructure, and software delivery lifecycles
• 8+ years of Experience with operational dashboards, KPI reporting, and executive communications
• Excellent stakeholder management and client-facing communication skills

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [ 65 - 70 $ W2 hourly range]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.