Bilingual Case Manager, Compass Urgent Accommodation Vouchers (evening shift)

About the organization:

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team:

Compass Urgent Accommodation Vouchers (CUAV) provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing.

Salary:

$29-31 hourly

Schedule:

• Tuesday - Saturday, 4:00 pm - 12:00 am
• Training schedule: whenever possible, new hires will work the day shift (10am-6pm) during their first month

Location:

The Case Manager will work at our office in San Francisco (1254 Market St) and at the hotels in the Tenderloin and Civic Center/Mission neighborhoods. Fully on-site, no remote days.

Organizational Core Competencies:

Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

What the Case Manager will do:

The Case Manager will help families and pregnant people access emergency hotel rooms, get connected to shelter and longer term housing options, address immediate needs and crises, and access community resources.

Specific responsibilities include:

• Provide crisis intervention, information and referrals, and advocacy to families in moving towards stability.
• Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise.
• Make sure that all families in the CUAV program are connected with housing problem solving support and/or other longer-term housing options.
• Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
• Distribute meals to families daily at the hotels.
• Respond to calls from the hotline from families in urgent need of housing.

The Case Manager should have these skills:

• Fluency or a high level professional proficiency in Spanish and English (written & spoken) required
• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
• Ability to be on your feet for a significant part of the shift, walk up and down stairs, and distribute meals.
• Fluency in English required; Spanish fluency is helpful

Compensation and Benefits:

• Salary range: $30 - $31 per hour, 7.5 hours per day (37.5 per week). Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-6.
• Membership in OPEIU/Local 29 union.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Compass embraces the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.