Technical Account Manager

Senior Technical Account ManagerDive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you'll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.Our Technical Account Manager team's mission is to partner with our most critical business customers, helping them achieve desired outcomes through optimal use of the cloud platform aligned to their business strategy. Technical Account Management is an integral part of our company. They are passionate about building meaningful, long-term relationships with our customers and are experts in cloud technology and the digital economy. As the voice of the customer, you have the opportunity to influence decisions that will greatly improve user experience and contribute to DigitalOcean's long-term success.This is a unique and exciting opportunity for someone who is passionate about advising companies as they scale. This multifaceted role combines the responsibilities of a Technical Account Manager with leadership, technical, and strategic elements, making it a crucial position within our organization.What You Will Be Doing:As a Senior Technical Account Manager at DigitalOcean, you are a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed. You will leverage your technical knowledge and customer advocacy skills to retain and grow our customers' deployments on DigitalOcean, helping them solve complex challenges and maximize the value of their cloud infrastructure.What You Will Be Doing:Technical Consultation & Architecture DesignDevelop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.Proactive Customer Engagement & GrowthManage and maintain DigitalOcean's key accountsPartner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean's strategic goals.Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.Advocacy & Cross-Functional CollaborationAct as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean's offerings to customers.Contribute to internal and external technical documentation, and provide training for DigitalOcean's teams and partners to ensure knowledge transfer.Tooling & EfficiencyDevelop tools and scripts to streamline DigitalOcean's technical engagements, improving the efficiency of the Technical Account Management functions.Stay current with industry trends and best practices to continuously enhance DigitalOcean's customer engagement strategies.What We'll Expect From You:Technical ExpertiseProven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).Proven track record of successfully troubleshooting technical problems.Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.Customer-Centric ApproachPassionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.Experience advocating for customer needs and translating feedback into actionable insights.Communication SkillsStrong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.Ability to create and deliver technical presentations and training sessions that resonate with customer needs.Adaptability & InitiativeSelf-starter with a passion for technology and open-source projects, eager to learn new tools and systems.Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.Extra credit for experience in (Technical) Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.Extra Credit:Cloud certifications (AWS/GCP/Oracle/Azure) and NVIDIA certifications for GPU and AI/ML.Experience with networking (Cisco/Juniper), automation tools (Terraform, Ansible), virtualization (KVM, Xen), and databases (e.g., MongoDB, MySQL).Familiarity with open-source technologies, such as Docker, Kubernetes (CKA/CKE), and DigitalOcean's API.Linux certifications (e.g., RHCSA/RHCE)Experience working with large CRMs like Gainsight and SalesforceCompensation Range:$115,000 - $145,000*This is a remote roleJR: 2026-8340#LI-RemoteWhy You'll Like Working for DigitalOceanWe innovate with purpose. You'll be a part of a cutting-edge technology company with a high-growth trajectory, who are proud to simplify cloud and AI so builders can spend more time creating software that changes the world. As part of our team, you'll embody our "Shark" mindset: bold, ambitious, and scrappy. You'll lead with a bias for action and take true ownership of our products, customer success, and team culture.We prioritize career development. At DigitalOcean, you'll do the best work of your career. You will join a community of exceptional talent, collaborating closely with some of the brightest and most interesting people in the industry. We are a high-performance and fast-paced organization that will always challenge you to think big. Our talent development team prioritizes your professional development and provides resources to support your growth. We provide employees with reimbursement for relevant conferences, training, and education, subject to company policy.We care about your well-being. We take a comprehensive approach to our total rewards packages because we know different things drive different people. Our benefits are designed to support you and may include flexible time off, local team meetups, and mental health and well being support. Our benefits philosophy is consistent globally, but specific benefits and eligibility vary by location to reflect local needs and regulations.We reward our employees. The salary range for this position is based on market data, relevant years of experience, and skills. Eligible employees may also receive equity compensation, which may include a new hire equity grant and, in